1St Line Support Technician

Prince Personnel Limited; Shrewsbury; On-site; GBP 27,000; Full time

Job summary

A recruitment agency is seeking a proactive and customer-focused 1st Line IT Support Technician to join their team in Telford. The role involves providing first-line IT support across multiple sites, managing helpdesk tickets, and maintaining IT equipment. Ideal candidates will have strong communication skills and a desire to learn about IT. This full-time position offers a chance to develop a career in a supportive environment.

Qualifications

• Excellent communication with technical and non-technical colleagues.
• Professional approach with discretion and confidentiality required.
• Driving licence and access to a car is highly desirable.

Responsibilities

• Provide first-line support to colleagues across all Group properties.
• Monitor the IT helpdesk, prioritising and resolving tickets promptly.
• Carry out routine maintenance checks on IT equipment.

Skills

Proficient in Microsoft Office 365

Strong interpersonal skills

Ability to work independently

Organizational skills

Desire to learn IT knowledge

Education

Minimum Level 4 GCSE in English and Maths

Level 3 IT qualification

Job description

1st Line Support Technician

Telford, Shropshire

Salary £26,265

Permanent

Monday - Friday, 40 hours per week

We are looking for a proactive and customer‑focused 1st Line IT Support Technician to join our Group Business Systems team. Based primarily in Telford, this role supports colleagues across multiple sites with their IT needs. It’s an exciting opportunity for someone with a genuine interest in IT who is eager to develop their career in a supportive, fast‑paced environment. The position is full‑time, 40 hours per week, Monday - Friday, with occasional evening or weekend work to meet business needs.

Responsibilities

• Provide first‑line support to colleagues across all Group properties, responding to hardware, software, and user access issues.
• Monitor and manage the IT helpdesk, ensuring tickets are prioritised and resolved promptly.
• Carry out routine maintenance checks on IT equipment including PCs, printers, copiers, and desk phones.
• Act as the first point of contact for WiFi requests and client IT support during visits.
• Assist with installation, configuration, and relocation of IT equipment and peripherals.
• Maintain and update technical documentation, support guides, and the IT asset register.
• Support the upkeep of VoIP and mobile phone systems, including new equipment rollouts.
• Coordinate with third‑party IT providers and software vendors for issue resolution.
• Contribute to the smooth running of events by setting up external IT requirements.
• Adhere to company health, safety, and compliance policies at all times.

Skills and Experience

• Minimum Level 4 GCSE in English and Maths (essential); Level 3 IT qualification (desirable).
• Strong desire to learn and develop IT knowledge across a variety of platforms.
• Ability to work independently and as part of a small IT team with energy and commitment.
• Excellent interpersonal skills, with the ability to communicate effectively with technical and non‑technical colleagues and clients.
• Strong organisational skills, with the ability to prioritise and manage multiple open cases.
• Proficient in Microsoft Office 365, particularly Outlook, Excel, and Word.
• Professional approach with high levels of discretion and confidentiality.
• Full driving licence and access to a car (highly desirable).
• Willingness to work occasional evenings and weekends as required.

The application process

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier‑free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.

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