1st Line Support Technician

Cloud2Me; Redhill; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A Managed Cloud Services provider is seeking a 1st Line Support Technician in Redhill. You will handle technical support, troubleshooting, and user management in a dynamic environment. A minimum of 1 year in a similar role is required, along with strong communication skills and a willingness to learn. This position offers a salary of £27,000 - £30,000, a performance bonus, and opportunities for professional growth, along with a supportive work culture.

Benefits

5% performance bonus

22 days' holiday, rising annually to 25

Company laptop

In-house and external training support

Frequent team socials

Free onsite parking

Qualifications

• At least 1 year of experience in a 1st Line IT Support or similar technical role.
• Ideally some understanding of networking fundamentals, virtualisation, or cloud services.

Responsibilities

• Be the first line of technical support via phone, email, and ticketing system.
• Log, prioritise, and manage incidents through to resolution or escalation.
• Troubleshoot issues with Windows, virtual machines, and networks.
• Perform daily system checks and monitor uptime.
• Manage user accounts, permissions, and other admin tasks.

Skills

Strong communication and customer service skills

Good understanding of Windows desktop/server environments

Troubleshooting hardware and software issues

Organised with good multitasking skills

Understanding of networking fundamentals

Eagerness to learn new technologies

Education

Relevant IT certifications (CompTIA, Microsoft, etc.)

Job description

Location

Redhill (Hybrid)

Salary

£27,000 - £30,000 (depending on experience) + 5% performance bonus

Type

Full-time, Permanent

About Us

We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors.

We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious 1st Line Support Technician to join our friendly team in Redhill.

The Role

As a 1st Line Support Technician, you'll be the first point of contact for our customers when they need help, whether that's troubleshooting, investigating alerts, or helping with user admin tasks. You'll be working across hosting, networking, and cloud technologies, gaining experience in a wide range of systems and tools.

It's a hands-on role with plenty of variety, ideal for someone who enjoys problem-solving, learning on the job, and being part of a close-knit, supportive environment.

What You'll Do

• Be the first line of technical support via phone, email, and our ticketing system.
• Log, prioritise, and manage incidents through to resolution or escalation.
• Troubleshoot issues with Windows and servers, virtual machines, and networks.
• Perform daily system checks and monitor alerts for uptime and performance.
• Manage user accounts, permissions, and other admin tasks.
• Assist with installations, updates, and configuration work.
• Develop knowledge base articles and contribute to service improvement projects.
• Keep clients updated and deliver excellent customer service at every step.

What You'll Bring

• At least 1 years' experience in a 1st Line IT Support or similar technical role (MSP experience is a bonus).
• Strong communication and customer service skills - you genuinely enjoy helping people.
• Good understanding of Windows desktop/server environments.
• Confident troubleshooting hardware and software issues.
• Well‑organised with an eye for detail and good multitasking skills.
• A curiosity for technology and eagerness to learn.
• Ideally some understanding of networking fundamentals (DNS, DHCP, TCP/IP), virtualisation (VMware, Hyper‑V), or cloud services.
• Relevant IT certifications (CompTIA, Microsoft, etc.) are a plus.
• Live within 45 minutes of Redhill.

What's In It For You

• £27,000 - £30,000 base salary (more for the right person)
• 5% performance bonus
• 22 days' holiday, rising annually to 25
• Company laptop
• In-house and external training to support your growth
• Frequent team socials and Free Food Fridays
• Free onsite parkingA positive, people‑first culture where your voice is heard and your career can grow

Sound Like You

If you're passionate about tech, love helping others, and want to grow your career in a friendly, forward‑thinking company, we'd love to hear from you.