1st Line Support Technician

Huntress - Maidstone; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established organisation in Norwich is seeking a proactive 1st Line Support Technician for a 3-month contract. The ideal candidate will handle IT-related queries, provide support for hardware and software, and maintain excellent customer service. Strong technical troubleshooting skills, experience in a similar role, and proficiency in Windows OS and Microsoft 365 are essential. This role pays £14 per hour and starts in early January.

Qualifications

• Previous experience in a 1st Line / Service Desk or similar technical support role.
• Good understanding of Windows OS, Microsoft 365, basic networking, and common IT tools.
• Ability to prioritise tasks and manage a busy workload.

Responsibilities

• Acting as the first point of contact for IT-related queries via phone, email, and ticketing systems.
• Providing technical support for hardware, software, user accounts, and network access.
• Logging, prioritising, and resolving incidents in line with SLAs.

Skills

Technical troubleshooting

Customer service

Problem-solving

Strong communication skills

Tools

Windows OS

Microsoft 365

Basic networking

Job description

1st Line Support Technician

Norwich | 14 per hour | Full‑Time 3‑Month Contract (January - March) | Start Date: Early January

We are supporting an established organisation in Norwich seeking a proactive and customer‑focused 1st Line Support Technician to join their IT Service Desk on a 3‑month contract, running from January through to the end of March. This is an excellent opportunity for someone with strong technical troubleshooting skills who enjoys helping users and resolving issues efficiently.

The Role

As a 1st Line Support Technician, you will be responsible for:

• Acting as the first point of contact for IT‑related queries via phone, email, and ticketing systems
• Providing technical support for hardware, software, user accounts, and network access
• Logging, prioritising, and resolving incidents in line with SLAs
• Escalating more complex issues to 2nd Line or specialist teams
• Assisting with laptop/desktop setup, password resets, and general system troubleshooting
• Delivering excellent customer service and maintaining accurate documentation

About You

The ideal candidate will bring:

• Previous experience in a 1st Line / Service Desk or similar technical support role
• Good understanding of Windows OS, Microsoft 365, basic networking, and common IT tools
• Strong communication skills and a calm, helpful approach
• Ability to prioritise tasks and manage a busy workload
• Problem‑solving mindset with attention to detail

Apply now for immediate consideration.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.