1st Line Support Technician

Clearwater People Solutions; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A prominent MSP in the United Kingdom is looking for a 1st Line Support Technician to join their growing team. In this office-based role, you will manage multiple support tickets, assist with technical requests, and ensure excellent communication with clients and staff. Ideal candidates will have at least 1 year of experience within an MSP and strong customer service skills. Occasional overtime work may be available.

Qualifications

• Minimum 1 year working within an MSP.
• 1st Line Service desk experience.
• Ability to handle multiple tickets and requests.

Responsibilities

• Manage multiple tickets and projects.
• Assist technical support requests within the team.
• Keep IT documentation up to date.
• Meet and exceed SLAs.
• Ensure good communication with both customers and staff.

Skills

Exceptional customer service skills

Ability to work under pressure

Teamwork

Tools

Microsoft technologies

Job description

Overview

Our client, an established MSP, are currently recruiting for a 1st Line Support Technician to join their growing team. Working for an MSP, the 1st Line Support Technician will gain access to supporting a wide range of technologies and clients.

Responsibilities

• Manage multiple tickets and projects
• Assisting technical support requests within the team.
• Keeping the IT documentation up to date
• Meet and exceed SLAs
• Ensure good communication with both customers and staff
• Direct reporting and working closely with the senior management team.
• This is an office-based role. Some onsite works where required.
• Occasional overtime offered

Qualifications

• Ability to work independently and as part of a team.
• Working in a pressurised environment handling multiple tickets and incoming requests
• Exceptional customer service skills and engagement.
• Minimum 1 year working within an MSP
• 1st Line Service desk experience
• Experience of working with Microsoft technologies

Please apply as directed!