1st Line Support Technician

Cloud2Me; England; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A growing Managed Cloud Services provider is seeking a 1st Line Support Technician in Redhill. The role involves providing technical support through various channels, troubleshooting IT issues, and managing incidents. Ideal candidates will have experience in IT support, strong communication skills, and a desire to learn. This position offers a competitive salary of £27,000-£30,000 and a supportive work environment.

Benefits

5% performance bonus

22 days holiday, rising annually to 25

Company laptop

In-house and external training

Frequent team socials

Free Food Fridays

Free onsite parking

Positive, people-first culture

Qualifications

• At least 1 years experience in a 1st Line IT Support or similar technical role.
• Ideally some understanding of networking fundamentals (DNS, DHCP, TCP/IP), virtualisation (VMware, Hyper‑V), or cloud services.

Responsibilities

• Be the first line of technical support via phone, email, and our ticketing system.
• Log, prioritise, and manage incidents through to resolution or escalation.
• Troubleshoot issues with Windows and servers, virtual machines, and networks.
• Perform daily system checks and monitor alerts for uptime and performance.
• Develop knowledge base articles and contribute to service improvement projects.

Skills

Strong communication and customer service skills

Good understanding of Windows desktop/server environments

Confident troubleshooting hardware and software issues

Well-organised with an eye for detail

Good multitasking skills

Understanding of networking fundamentals

Curiosity for technology

Education

Relevant IT certifications (CompTIA, Microsoft, etc.)

Job description

1st Line Support Technician

Location: Redhill (Hybrid)

Salary: £27,000 £30,000 (depending on experience) + 5% performance bonus

Type: Full-time, Permanent

About Us

We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors.

We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious 1st Line Support Technician to join our friendly team in Redhill.

The Role

As a 1st Line Support Technician, you ll be the first point of contact for our customers when they need help, whether that s troubleshooting, investigating alerts, or helping with user admin tasks. You ll be working across hosting, networking, and cloud technologies, gaining experience in a wide range of systems and tools.

It s a hands-on role with plenty of variety, ideal for someone who enjoys problem-solving, learning on the job, and being part of a close-knit, supportive environment.

What You ll Do:

• Be the first line of technical support via phone, email, and our ticketing system.
• Log, prioritise, and manage incidents through to resolution or escalation.
• Troubleshoot issues with Windows and servers, virtual machines, and networks.
• Perform daily system checks and monitor alerts for uptime and performance.
• Manage user accounts, permissions, and other admin tasks.
• Assist with installations, updates, and configuration work.
• Develop knowledge base articles and contribute to service improvement projects.
• Keep clients updated and deliver excellent customer service at every step.

What You ll Bring:

• At least 1 years experience in a 1st Line IT Support or similar technical role (MSP experience is a bonus).
• Strong communication and customer service skills you genuinely enjoy helping people.
• Good understanding of Windows desktop/server environments.
• Confident troubleshooting hardware and software issues.
• Well-organised with an eye for detail and good multitasking skills.
• A curiosity for technology and eagerness to learn.
• Ideally some understanding of networking fundamentals (DNS, DHCP, TCP/IP), virtualisation (VMware, Hyper‑V), or cloud services.
• Relevant IT certifications (CompTIA, Microsoft, etc.) are a plus.
• Live within 45 minutes of Redhill.

What s In It For You:

• £27,000 £30,000 base salary (more for the right person)
• 5% performance bonus
• 22 days holiday, rising annually to 25
• Company laptop
• In-house and external training to support your growth
• Frequent team socials and Free Food Fridays
• Free onsite parking
• A positive, people-first culture where your voice is heard and your career can grow

Sound Like You

If you re passionate about tech, love helping others, and want to grow your career in a friendly, forward-thinking company, we d love to hear from you.