1st Line Support Engineer

Situations Vacant Ltd; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology support company in Watford is seeking a passionate 1st line support analyst to join their technical team. This role involves supporting Windows Servers, Office 365, and cloud solutions while ensuring high levels of customer service. Ideal candidates will possess excellent troubleshooting and communication skills, along with the ability to learn independently. The position offers exposure to a range of technologies and a collaborative team environment, perfect for career development.

Qualifications

• Excellent troubleshooting and problem-solving skills.
• Excellent spoken and written communication skills.
• Ability to learn on their own and self-study.
• Networking fundamentals including TCP/IP, LAN/WAN, NAT, and Firewalls.
• Experience with Microsoft Office Applications.

Responsibilities

• Support and implementation of Windows Servers and Office 365.
• Respond to 1st line tickets via various channels.
• Install cloud solutions and associated infrastructure.
• Work closely with a team of engineers.

Skills

Troubleshooting

Problem-solving

Communication skills

Customer service skills

Tools

Windows Servers

Office 365

MS Exchange

Active Directory

Networking (TCP/IP, LAN/WAN)

Job description

Our client is seeking a 1 st line support analyst for their technical team, supporting environments built on the latest industry offerings.

You will be joining a small, close knit team engineers who are continually striving to out-perform their previous achievements. This is an excellent opportunity to learn from others in your team. As part of the support team, you will be required to help diagnose and resolve issues on customer environments while ensuring that customers receive a high level of service.

This role is based at our clients Watford office, with a very small amount of time at client sites so you must have a driving licence and transport. This percentage will vary depending on your experience and personal preference.

You will be passionate and obsessive about IT with customer service skills. This opportunity will expose you to many different technologies and take your career to the next level. Full help and training will be given where there are gaps in your skill set.

Role

• Support/implementation of Windows Servers and Office 365
• Support/implementation of MS Exchange / Active Directory environments
• Installation of cloud solutions, PCs and associated infrastructure
• Responding to 1 st line tickets (ticket / email / phone /on-site)
• Problem Solving / trouble shooting customer / hardware problems
• Working and learning as part of our team of engineers
• Dealing with and meeting with all types of people and clients from various local businesses
• Working with businesses with 1 to 100 staff where you are the expert offering advice and getting exposure to a wide range of technology

Requirements

• Excellent trouble shooting and problem-solving skills
• Excellent spoken and written communication skills
• Ability to learn on their own and self-study
• Networking fundaments (TCP/IP, LAN/ WAN, NAT, Firewalls)
• Experience with Microsoft Office Applications