1st Line Support Engineer

Pioneering People; United Kingdom; On-site; GBP 24,000; Full time

Job summary

A dynamic IT service provider in the UK is seeking a 1st Line Support Engineer to join their enthusiastic team. This role involves responding to IT helpdesk requests, troubleshooting various technical issues, and setting up IT equipment. Candidates with a year of experience or an IT Apprenticeship are preferred. The company offers a supportive environment and great benefits, fostering personal development and team growth.

Benefits

23 days holiday + bank holidays

Your Birthday Off – paid!

Private Medical Healthcare

Gym membership

Length of Service bonuses

Onsite parking

Team socials

Qualifications

• Around 1 year's IT experience or recent IT Apprenticeship.
• Confident phone manner and friendly professional approach.
• Ability to handle multiple requests calmly and positively.
• Genuine enthusiasm for learning and progressing in IT career.

Responsibilities

• Responding to IT helpdesk requests via phone, email, and ticketing system.
• Troubleshooting technical issues like user accounts and backups.
• Setting up and configuring IT equipment such as PCs and laptops.
• Helping build, repair, and maintain equipment for clients.
• Working closely with engineers to deliver effective support.
• Sharing knowledge and assisting users with technology.

Skills

Communication skills

Organizational skills

Problem-solving

Customer support

Enthusiasm for learning

Tools

Windows OS

Citrix

VMware

Microsoft Server

Office 365

Networking

Job description

1st Line Support Engineer | Sale, Cheshire (Head Office) | £23,809 + Great Benefits

Kickstart your IT career with Venom IT – one of the UK’s fastest-growing cloud service providers!

Are you passionate about tech and ready to take your first big step into the IT world? Do you thrive on helping people and solving problems? At Venom IT, we’re on the hunt for a driven and enthusiastic 1st Line Support Engineer to join our award-winning support team in Sale.

We’re not your average MSP. We move fast, think big, and deliver exceptional cloud and IT services to a huge range of clients — and we do it with energy, teamwork, and pride.

What’s In It For You

• 23 days holiday + bank holidays
• Your Birthday Off – paid!
• Private Medical Healthcare (including mental health, optical & dental cashback)
• Gym membership & Reward Gateway discount scheme
• Length of Service bonuses & development opportunities
• Onsite parking & great team socials – we celebrate wins, big and small!

Key Responsibilities of the 1st Line Support Engineer

• Responding to IT helpdesk requests via phone, email, and our ticketing system.
• Troubleshooting technical issues (user accounts, email, backups, server checks, and more).
• Setting up and configuring IT kit – PCs, laptops, printers, and servers.
• Helping build, repair, and maintain equipment to keep clients online and operational.
• Working closely with our expert engineers to learn, grow, and deliver brilliant support.
• Sharing your knowledge and helping users feel confident with their tech.

What We’re Looking For

You don’t need years of experience – just passion, drive, and great communication skills. Ideally, you’ll have:

• Around 1 year’s IT experience or have recently completed an IT Apprenticeship.
• A confident phone manner and friendly, professional approach.
• Strong organisational skills and the ability to handle multiple requests.
• The ability to stay calm and positive – even when customers aren’t!
• A genuine enthusiasm for learning and progressing your IT career.
• Bonus points if you’ve got a bit of knowledge in areas like Windows OS, Citrix, VMware, Microsoft Server, Office 365, or networking.

Why Venom IT?

We’re not just growing – we’re thriving. Venom IT is a well-established, rapidly expanding cloud and cybersecurity MSP supporting thousands of users every day. We combine cutting‑edge tech with a people‑first approach. Join us and be part of a team that genuinely values curiosity, growth, and teamwork.

Ready to make your mark in IT?

Apply now and start your journey with a company that will invest in your success from day one.