1st Line Support Engineer

Xact Placements Limited; Coventry; On-site; GBP 25,000 - 27,000; Full time

Job summary

A fast-growing Managed Service Provider near Coventry is seeking a 1st Line Support Engineer. In this role, you will provide technical support to clients, troubleshooting various IT issues and maintaining customer satisfaction. Ideal candidates will have 6–18 months' experience in IT support, a solid foundation in Windows and Microsoft 365, and excellent communication skills. The position offers ongoing training and a path for rapid career progression.

Benefits

Ongoing training and certifications paid for

Hands-on exposure to modern tech stacks

Rapid progression in a supportive environment

Friendly, close-knit team

Qualifications

• 6–18 months’ experience in an IT support role, ideally in an MSP environment.
• Solid understanding of Windows desktop environments and Microsoft 365.
• Full UK driving licence is required for occasional client visits.

Responsibilities

• Providing 1st line support to a wide range of clients across the UK.
• Troubleshooting issues across Windows, Microsoft 365, networking, and hardware.
• Escalating complex tickets to senior engineers.
• Helping maintain excellent customer satisfaction scores.

Skills

Problem-solving

Customer service

Communication

Tools

Windows

Microsoft 365

Job description

🎧 1st Line Support Engineer | MSP Environment | Near Coventry | £25,000–£27,000 + Progression + Training

Looking to kick your IT career up a gear?
Join a fast-growing Managed Service Provider near Coventry, where no two days are the same and your technical skills actually get noticed.

You’ll be the first point of contact for customers, solving IT issues, logging tickets, and delivering top-notch service that keeps businesses running smoothly. Expect a lively, team-focused environment, exposure to loads of different tech, and a genuine path to 2nd line and beyond.

What you’ll be doing:

• Providing 1st line support to a wide range of clients across the UK
• Troubleshooting issues across Windows, Microsoft 365, networking, and hardware
• Escalating complex tickets to senior engineers
• Helping maintain excellent customer satisfaction scores

What we’re looking for:

• 6–18 months’ experience in an IT support role (ideally MSP or multi-customer)
• Solid understanding of Windows desktop environments and Microsoft 365
• Confident communicator who enjoys solving problems and learning new tech
• Full UK driving licence (occasional client visits)

Why join?

• ✅ Hands-on exposure to modern tech stacks
• ✅ Rapid progression in a supportive MSP setting
• ✅ Ongoing training and certifications paid for
• ✅ Friendly, close-knit team that values development

If you’re ready to build your IT career in a fast-paced MSP environment, hit apply now – this one won’t be around for long.