1st Line Support Engineer

The Bridge IT Recruitment; Cambridgeshire and Peterborough; Hybrid; GBP 27,000; Full time

Job summary

A leading IT recruitment firm is seeking a proactive First Line Support Engineer in Cambridgeshire. This hybrid role involves hands-on technical work, including laptop configuration and providing user support across Microsoft environments. The ideal candidate will possess strong knowledge of Active Directory and excellent communication skills. The position offers £27,000, 25 days holiday, and opportunities for career progression.

Benefits

£27,000 salary

25 days holiday

Regular progression reviews

Qualifications

• Experience in laptop/desktop builds and configuration.
• Good working knowledge of Active Directory.
• Familiarity with Microsoft 365 and Windows 10/11 environments.

Responsibilities

• Build, configure, and deploy laptops and desktops following documented procedures.
• Manage starter and leaver processes, including user account setups.
• Provide first-line technical support across Microsoft environments.

Skills

Laptop/Desktop builds experience

Active Directory knowledge

Familiarity with Microsoft 365

Attention to detail

Communication skills

Problem-solving skills

Job description

First Line Support Engineer King s Lynn (Hybrid, 2 3 days on site)

The Bridge IT have partnered with a growing IT MSP to recruit a proactive and detail-oriented First Line Support Engineer to join the team in King s Lynn. This is a great opportunity for someone who enjoys hands-on technical work and delivering excellent user support within a structured, professional environment.

Our client are the UK s leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education sector. They predominantly support enterprise-level Commercial, Not-for-Profit, and Public Sector organisations with multiple locations and staff across the UK.

Key Responsibilities

• Build, configure, and deploy laptops and desktops following documented procedures
• Manage starter and leaver processes, setting up and closing user accounts, completing access forms, and ensuring smooth transitions
• Create, manage, and disable user accounts in Active Directory
• Provide first-line technical support across Microsoft environments, including troubleshooting hardware and software issues
• Follow IT processes and maintain accurate documentation

What We re Looking For

• Experience in laptop/desktop builds and configuration
• Good working knowledge of Active Directory
• Familiarity with Microsoft 365 and Windows 10/11 environments
• Strong attention to detail and ability to follow procedures
• Excellent communication and problem-solving skills

In return, our client can offer £27,000, 25 days holiday and regular progression reviews with opportunities for promotion. If this opportunity sounds of interest, please apply to hear more.