1St Line Support Engineer

Reed Talent Solutions; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a 1st Line Support Engineer to join a dynamic operations team in Birmingham. This on-site role offers a temporary contract with a pay rate of £15 per hour. The ideal candidate will have a strong foundation in networking, exceptional communication skills, and a proactive mindset. Responsibilities include monitoring global network infrastructure and performing first-line troubleshooting. The position involves a 12-hour shift pattern.

Qualifications

• Previous experience in a 1st line support role.
• Strong communication and problem-solving skills.
• Proactive, 'right first time' mindset.

Responsibilities

• Act as the first point of contact for WAN-related incidents.
• Perform triage, basic configuration, and 1st line troubleshooting.
• Monitor and maintain global network infrastructure.
• Escalate complex issues while maintaining ownership.
• Collaborate with 2nd and 3rd line teams.
• Engage with internal and external third parties.
• Keep documentation accurate and up to date.

Skills

Communication skills

Problem-solving skills

Routing & Switching knowledge (ideally CCNA-level)

Job description

Overview

Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site.

1st Line WAN Network Engineer - Birmingham (On-site) | £15/hr | Temp Contract

Start Date: ASAP

6 month rolling contract

Working Pattern: 4 days on (7am-7pm), 4 days off, 4 nights on (7pm-7am), 4 nights off

The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate.

This role is ideal for someone with a solid foundation in networking who’s eager to grow into more advanced technical roles. We’ll support your development every step of the way.

What You’ll Be Doing

• Act as the first point of contact for WAN-related incidents and alerts
• Perform triage, basic configuration, and 1st line troubleshooting
• Monitor and maintain global network infrastructure
• Escalate complex issues while maintaining ownership and accountability
• Collaborate with 2nd and 3rd line teams to build your skills
• Engage with internal and external third parties
• Keep documentation accurate and up to date

What You’ll Bring

• Previous experience in a 1st line support
• Knowledge of: Routing & Switching (ideally CCNA-level)
• Strong communication and problem-solving skills
• A proactive, "right first time" mindset

Contract Details

• Type: Temporary
• Rate: £15 per hour
• Location: Fully on-site in Birmingham
• Shift Pattern: 12-hour shifts (4 days, 4 off, 4 nights, 4 off)

Ready to join a skilled team and grow your networking career? Apply now and be part of something impactful.