1st Line Support Analyst

Berkeley Square IT; Chippenham; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A cloud-first technology business in Chippenham seeks a motivated IT Helpdesk professional to provide 1st line support. Responsibilities include building hardware, logging incidents, and ensuring excellent customer service. With competitive development opportunities and a hybrid work model, you'll enjoy a supportive work environment. Experience in IT Helpdesk and understanding of Active Directory are key requirements.

Benefits

Excellent holiday allowance

Access to online courses

Balanced work environment

Qualifications

• 1-2 years experience working on a service desk/IT Helpdesk.
• Knowledge of Active Directory and Microsoft 365.
• Experience with laptop hardware and smartphones.

Responsibilities

• Building and configuring hardware.
• Responding to tickets and logging incidents.
• Providing excellent customer service.

Skills

Customer service focus

Knowledge of Active Directory

Knowledge of Microsoft 365

Experience with laptop hardware

Familiarity with laptop/desktop builds

Job description

Overview

Are you ready to join a well-respected firm who actually look after their staff? This includes excellent Glassdoor reviews and a real chance to better yourself. If this is you, then read on.

You'll be joining a Cloud-first technology business with a great reputation, real career opportunities and a company which has won multiple awards.

Responsibilities

• Building and configuring hardware
• Responding to tickets and logging incidents
• Offering great customer service and resolving issues in a busy environment
• Ensuring a smooth operation in a 1st line capacity

Qualifications

• Around 1-2 years experience working on a service desk/IT Helpdesk
• Knowledge of Active Directory
• Knowledge of Microsoft 365
• Experience with laptop hardware and smartphone devices
• Familiarity with laptop/desktop builds
• A superb customer service focus

Benefits & Work Environment

In return, you can expect considerable scope for professional and personal development. They have an excellent holiday allowance, a company that invests in you, access to online courses and a balanced work environment. Your career is incredibly important to them - so you know you'll be in good hands here.

You'll be contracted to 37.5 hours a week in a hybrid working environment and can expect a salary of up to £25k initially, based in Chippenham, Wiltshire. There is also a wide range of benefits and perks, with a lovely office to match.

Ready for the next step? No up-to-date CV is required.