1st Line Support Analyst

100% IT Recruitment Ltd; Cardiff; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology recruitment company is seeking a 1st Line Support Analyst near Cardiff. This role involves providing first-class support, handling incidents, and contributing to process improvements. Ideal candidates will have solid experience with Windows systems and a passion for problem-solving. The position offers a supportive environment and clear opportunities for advancement to 2nd and 3rd Line support.

Benefits

Bonus

Benefits and Training

Qualifications

• Experience in delivering quality technical support.
• Problem-solving mindset with a customer service focus.
• Desire to learn and grow within the IT support field.

Responsibilities

• Provide first-class 1st Line support to customers and staff.
• Capture and handle a variety of incidents and service requests.
• Contribute to documentation and process improvements.

Skills

Solid 1st Line support experience across Windows desktops / laptops

Comfortable troubleshooting Microsoft Office

Confident installing, configuring and resolving software issues

Job description

1st Line Support Analyst £26,500 + Bonus + Benefits and Training Nr Cardiff This is a fantastic opportunity for you, a 1st Line Support Analyst with a passion for IT and a genuine love of problem solving and customer care. If you enjoy helping people get the best out of their tech and you genuinely care about providing great support (not just closing tickets), this could be a brilliant next step.We're looking for someone who enjoys digging into problems, learning new tools and offering expertise. You'll join a supportive, growing Services team, providing first-class 1st Line support to a broad range of customers, as well as internal staff.You'll be capturing and handling a variety of incidents and service requests, while also helping improve the way they work by contributing to documentation and process improvements. This 1st Line Support role suits someone who wants to progress. You'll be encouraged and supported to develop your skills, with clear opportunities to move into 2nd and 3rd Line support as you grow. What You’ll Bring :

• Solid 1st Line support experience across Windows desktops / laptops.
• Comfortable troubleshooting Microsoft Office
• Confident installing, configuring and resolving software issues.

Even Better If You Also Have :

• Previous IT service desk experience.

Basic networking knowledge (switche...