1st Line Service Desk Technicians

The Alliance; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused organization in Bristol is seeking an ICT Support Technician to assist staff with technology issues. The role involves acting as the first point of contact for ICT support, resolving user requests, and requires a full driving licence. Ideal candidates will have a strong knowledge of Microsoft products and excellent customer-service skills. This is a fixed-term position for six months with 37 hours per week.

Qualifications

• Ability to handle user requests and provide ICT support.
• Excellent communication skills to explain technical issues.

Responsibilities

• Act as the first point of contact for ICT support.
• Handle user requests including account set-up and troubleshooting.
• Work across multiple office locations.

Skills

Knowledge of Microsoft Windows

Knowledge of Office 365

Customer service skills

Basic technical knowledge of PC hardware

Job description

Fixed Term – 6 months, 37 hours per week.

We have a great opportunity for you to start your career in ICT.

Our colleagues use a variety of technologies such as laptops, mobile phones, tablets, and software applications including Microsoft products and internal business systems.

Responsibilities

• Act as the first point of contact for ICT support via the online ticket system, telephone, in‑person, or service desk software.
• Handle a wide range of user requests, including account set‑up, device configuration, and troubleshooting laptop issues.
• Work across both Portishead and Weston‑Super‑Mare offices, requiring a full driving licence and access to a suitable vehicle.

Qualifications & Skills

• Knowledge of Microsoft Windows and Office 365 products.
• Basic technical knowledge of PC hardware and peripherals.
• Excellent customer‑service skills – able to explain complex technical issues to non‑technical colleagues.

Additional Information

We review applications as they are received and may close the vacancy early if we find the perfect candidate. If you are an internal candidate and interested in this as a secondment, please discuss with your line manager before applying, as we will need approval from your Head of Area.

Our Values

• Ambitious for All – We are one team, aiming high for our customers.
• Genuine – We are authentic and encourage everyone to be themselves.
• Awake to Opportunity – We are constantly curious and drive innovation through collaboration.
• Make the Difference – We are proactive and strive to make a positive impact.