1st Line Service Desk Technician

J C Bamford Excavators Ltd; Rocester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturing company in the UK is seeking an IT Support professional to manage user tickets and resolve hardware/software issues. The ideal candidate has over 1 year of IT Support experience, excellent customer service skills, and familiarity with Microsoft Windows and Office 365. This role offers a competitive salary, 33 days’ holiday, and access to various employee benefits like a gym and car scheme.

Benefits

Competitive salary

33 days’ holiday

Access to onsite gym

In-house doctor and dentist

ULEV car scheme

Discounts with high street retailers

Cycle to Work Scheme

Qualifications

• 1+ years’ experience in IT Support.
• Excellent customer service skills.
• Understanding of IT Systems and Processes.
• Full UK driving license & own transport.

Responsibilities

• Manage and prioritize tickets logged by users.
• Resolve software and hardware issues promptly.
• Perform desktop/laptop rebuilds.
• Administer user accounts.
• Communicate with users over the phone and at the desk.

Skills

Customer service skills

Microsoft Windows 10 & 11

Office 365 Administration

Basic TCPIP Understanding

Basic SCCM Experience

Ability to work in a fast-paced environment

Job description

Click here for our Careers & Life at JCB pages

About the role

To support the JCB Group in resolving tickets logged by the End User with any issues they raise with hardware or software.

What does this role involve day to day?

• Ticket Management & Prioritisation
• Timely resolution of software and hardware issues
• Desktop / Laptop Rebuilds
• Office 365 Management
• Administration of user accounts including creation, modification, and deletion
• Talking users through issues on the phone or at desk
• Support of various IT projects
• Software installation

This will be suited to you if

• You have 1+ years’ experience of IT Support
• You have excellent customer service skills
• You have Microsoft Windows 10 & 11 skills
• You're familiar with office 365 Administration and troubleshooting
• You have a basic TCPIP Understanding
• You have a basic SCCM Experience
• You're able to demonstrate exceptional Customer service
• You have the ability to work in a fast-paced demanding service desk
• You are flexible to support the team’s objectives
• You have an understanding of IT Systems and Processes
• You have a full UK driving license & own transport

What happens next?

Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial team’s interview followed by an in‑person interview. We’ll keep in touch throughout the process but if you have any questions, please get in touch at [e-mail]

What’s in it for you?

This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in‑house doctor and dentist. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme.

We value diversity and welcome applications from candidates from all backgrounds. We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Resourcing Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email [e-mail], and a member of the team will be in touch.

Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.