1st line service desk engineer

Interaction Recruitment; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A UK-based recruitment agency is seeking a 1st Line Service Desk Engineer to join a fast-growing IT services team. The role involves providing technical support to Managed Service customers and performing proactive maintenance. Candidates should have a minimum of 2 years of experience in IT support and be familiar with technologies like Microsoft 365 and Windows Server. The position offers a salary of up to £30,000 and hybrid working options.

Benefits

22 days annual leave rising to 25

Company pension

Tailored training path

Qualifications

• At least 2 years working in a commercial IT Support environment.
• Enthusiastic and ambitious attitude towards work.
• Experience with a variety of different technologies.

Responsibilities

• Provide technical support for Managed Service customers.
• Fix incidents or escalate to 2nd line engineering team.
• Perform quality proactive tasks to maximise customer up-time.

Skills

Commercial IT Support Experience

Microsoft Office 365 Services

ITIL Environment Experience

Windows Server Administration

DNS and DHCP Knowledge

Tools

Microsoft Azure

MDM Solutions (Intune, Jamf)

Supported Telephony Systems

Job description

Overview

Job Title: 1st line service desk engineer (MSP)

Salary: up to 30k doe

Location: Borehamwood + Hybrid at least 1 day at home

Term: Permanent

Benefits: 22 days AL rising to 25 with service +BHs + Company pension

Training: Tailored training path with vendor specific accreditations

We are looking for a 1st Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.

We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.

You should have at least 2 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.

You will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 2rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. This may include:

Responsibilities

• Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
• Microsoft Office 365 services experience in all aspects of Microsoft 365 migration and implementation highly desired.
• Email services (Exchange, Exchange Online, Mimecast, Gmail)
• MDM Solutions (Intune, Jamf)
• SharePoint Online and Teams setup and configuration
• Microsoft Azure administration
• Hosted Telephony
• Windows Server, GPO, AD, File Servers and any other server roles.
• Deployment and implementation of new workstations and network hardware across multiple remote sites.
• General desktop support, Hardware/software diagnosis and break fix.
• Windows OS 7,8 and 10
• DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
• Interest and exposure to security (Firewalls, Windows security server and workstation)

Location

Ind/Letchworth