1st line service desk engineer

Interaction Recruitment; Borehamwood; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A prominent IT services provider in Borehamwood is seeking a skilled 1st Line Service Desk Engineer to join their team. The role involves providing exceptional technical support to customers, troubleshooting various IT issues, and performing proactive system maintenance. Candidates should have at least 2 years of experience in an IT support role, preferably within a Managed Service Provider, and be familiar with Microsoft 365, Windows Server, and networking. The position offers a hybrid working model with competitive remuneration.

Benefits

22 days annual leave rising to 25

Company pension

Tailored training path with vendor-specific accreditations

Qualifications

• At least 2 years working in a commercial IT Support environment, preferably within a Managed Service Provider.
• Enthusiastic and ambitious attitude towards work.
• Ability to work with a variety of different technologies.

Responsibilities

• Provide technical support for Managed Service customers.
• Fix incidents or escalate to the 2nd line engineering team if required.
• Perform proactive tasks to maximize customer uptime.
• Conduct root-cause analysis and prevent recurring issues.

Skills

Remote / On Site Support

Ticket management

Experience working in an ITIL environment

Microsoft Office 365 services

Email services (Exchange, Exchange Online, Mimecast, Gmail)

MDM Solutions (Intune, Jamf)

SharePoint Online and Teams setup

Microsoft Azure administration

Hosted Telephony

Windows Server, GPO, AD, File Servers

Deployment and implementation of new workstations

General desktop support

Windows OS 7, 8 and 10

DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN

Interest and exposure to security

Job description

Job Title: 1st line service desk engineer (MSP)

Salary: up to 30k doe

Location: Borehamwood + Hybrid at least 1 day at home

Term: Permanent

Benefits: 22 days AL rising to 25 with service +BHs + Company pension

Training: Tailored training path with vendor specific accreditations

We are looking for a1stLine Service Desk Engineerto join a well-established and fast-growing IT Services, Solutions and Consultancy practice.

We\'re a team ofdedicated IT professionalslooking for someone to join the team and continue our mission of providingworld-class IT servicesto a diverse and expanding list of clients.

You should haveat least 2yearsworking in acommercial IT Support environment- preferably within a Managed Service Provider. You must have anenthusiasticandambitiousattitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.

You will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 2rdline engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer\'s up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:

• Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
• Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
• Email services (Exchange, Exchange Online, Mimecast, Gmail)
• MDM Solutions (Intune, Jamf)
• SharePoint Online and Teams setup and configuration
• Microsoft Azure administration
• Hosted Telephony
• Windows Server, GPO, AD, File Servers and any other server roles.
• Deployment and implementation of new workstations and network hardware across multiple remote sites.
• General desktop support, Hardware\software diagnosis and break fix.
• Windows OS 7,8 and 10
• DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
• Interest and exposure to security (Firewalls, Windows security – server and workstation)

Ind/Letchworth