1st Line IT Systems & Business Support

Manpower; Birmingham; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading recruitment agency is seeking a customer-focused 1st Line IT Systems & Business Support professional in Birmingham. This role involves providing technical support, troubleshooting issues, and liaising with various teams. Ideal for those eager to gain diverse experience and grow their skills in a dynamic environment. Competitive salary and benefits offered.

Benefits

28 days paid holiday (Pro Rata)

Access to Manpower Rewards

Access to MyPath upskilling programme

Weekly pay

Qualifications

• Proven experience guiding users through Office 365.
• Hands-on experience with laptop builds and configuration.
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Act as first point of contact for business support activities.
• Diagnose and resolve hardware, software, and network issues.
• Perform account and access management tasks.

Skills

User support with Office 365

Troubleshooting hardware issues

Experience with Microsoft Intune

Technical communication skills

Education

Degree in Networking and IT Security

Degree in Software Engineering

Degree in Business Information Systems

Tools

Microsoft Office

Intune

Windows OS

Job description

1st Line IT Systems & Business Support

Location: Coventry
Salary: £12.50 - 13.45ph, DOE
Contract type: Temp, maternity cover, potentially until April 2026.
Working hours: 40 hours, Mon - Fri, 8:30am to 5pm

About the role

We are seeking a proactive and customer-focused 1st Line IT & Business Systems Support to join our team. The ideal candidate will be the first point of contact for business support activities for a wide range of tasks; general support & liaising with line managers & 3rd Party vendors will encompass 40% of the role and technical IT services, the other 60%. This role is well-suited for individuals who can hit the ground running and eager to gain exposure to a broad range of teams and technologies in a dynamic environment.

Requirements

• Degree in Networking and IT Security, Software Engineering or Business Information Systems is highly advantageous – open to graduates looking to gain experience within a busy IT Support team.
• Proven experience using & guiding users through Office 365 and providing Cloud Support.
• Hands‑on experience with laptop builds, imaging and configuration, including familiarity with Microsoft Intune for device enrolment, compliance, app deployment and policies.
• Diagnose and resolve hardware, software, and network issues quickly and efficiently.
• Ability to troubleshoot, diagnose and resolve technical issues for hardware (laptops, mobile devices iOS/Android, printers, docks, headsets) and software (common Office apps, network & cloud‑based applications).
• Perform account and access management tasks (password resets, MFA setup, permissions).
• Keen to gain exposure to, and support, other areas of the business including Finance, HR, Operations and more.
• Deliver a consistently positive experience with clear and effective communication to all users (customers and team members), whether the request is technical or non‑technical, to deliver high‑quality support.

Benefits

• 28 days paid holiday (Pro Rata)
• Access to Manpower Rewards (Discounts on adventure days)
• Access to the MyPath upskilling programme
• Possible permanent opportunities for the right candidate
• Weekly pay

About our client:
Our client genuinely cares and has a strong Sustainability Strategy focused on responsibility at the heart of People, Planet and Performance. They are Europe's leading provider of soft landscaping services and landscape creation projects, offering a comprehensive range of services including professional open space management, soft landscaping design and build, tree surgery, civil engineering, outdoor facilities management, biodiversity management, and waterways management.

Apply now and a member of our Team will be in contact.