1st Line IT Support Technician

Dandara; United Kingdom; Remote; GBP 31,000 - 36,000; Full time

Job summary

A leading construction company is seeking a proactive IT Support professional to join their remote team. This role involves providing first-line support to users, troubleshooting various IT issues, and logging tickets to ensure efficient service. The ideal candidate will have experience in IT support, good knowledge of Windows 10/11 and Microsoft 365, and excellent communication skills. The position offers a competitive salary and flexible working hours.

Benefits

Competitive salary

Full flexibility with remote working

Learning and development opportunities

Qualifications

• Experience in a First Line IT Support, Service Desk, or Helpdesk role.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Hands-on experience with Active Directory and remote support tools.

Responsibilities

• Provide first-line support to users via phone and email.
• Diagnose and resolve problems quickly.
• Log and manage tickets within the ITSM system.

Skills

First Line IT Support

Windows 10/11

Microsoft 365

Active Directory

Troubleshooting

Communication Skills

Job description

About the Role

We’re looking for a proactive, tech‑savvy problem‑solver to join our friendly and fast‑paced IT team. This is a fully remote role, so you can work from anywhere in the UK while helping to keep our systems (and our people) running smoothly.

Shift Patterns

Standard 08:30 AM – 05:00 PM, Monday to Friday, plus participation in a scheduled weekend work rota. Flexible working options.

What You’ll Do

• Provide first‑line support to users via phone, email, and remote tools — covering hardware, software, network, and peripheral issues.
• Diagnose and resolve problems quickly, aiming for a high first‑time fix rate.
• Log and manage tickets within our ITSM system, keeping everything on track and on record.
• Install, configure, and upgrade software and operating systems.
• Manage user accounts through Active Directory (creating, modifying, resetting passwords).
• Escalate complex issues when needed — with clear, thorough notes to help our second and third‑line teams.
• Handle basic network troubleshooting, including VPN and connectivity support.
• Take part in a fair and well‑organised weekend rota to ensure round‑the‑clock coverage.

What You’ll Bring

• Experience in a First Line IT Support, Service Desk, or Helpdesk role.
• Strong knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint, etc.).
• Hands‑on experience with Active Directory and remote support tools.
• Confidence troubleshooting PCs, printers, and peripherals.
• Great communication skills — you can translate “tech speak” into friendly, helpful guidance, even remotely.
• The ability to work independently and manage your time effectively in a remote setting.

Nice to Have

• IT certifications such as CompTIA A+, Network+, or Microsoft Certified.
• Experience with Mac OS.
• A basic grasp of networking concepts (TCP/IP, DNS, DHCP).
• MSP (Managed Service Provider) experience.

What We Will Offer You

• A competitive salary between £31,000 - £36,000 per annum.
• Full flexibility with 100% remote working.
• A friendly, collaborative team that genuinely supports one another.
• Plenty of learning and development opportunities to grow your IT career.
• A wide variety of tech challenges to keep every day interesting.

No recruitment agencies, please. Any CVs we receive from agencies will be treated as an unexpected but free gift.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Construction