1st Line IT Support Technician

Pioneering People; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A Managed Services Provider in London is seeking a proactive 1st Line IT Support Technician to join their team. The role offers a competitive salary of up to £30K and opportunities for professional development. Key duties include providing first-line technical support, managing IT support requests, and maintaining documentation. Suitable candidates should have previous IT support experience, familiarity with macOS and Windows, and strong communication skills. Immediate consideration for interested candidates.

Benefits

Competitive salary

Pension scheme

Learning and development support

Dynamic working environment

Regular team socials

Qualifications

• Previous experience in IT support or helpdesk role.
• Familiar with both macOS and Windows operating systems.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Strong communication and organizational skills.
• Customer-first mindset and eagerness to learn.

Responsibilities

• Serve as the first point of contact for IT support requests.
• Provide first-line technical support for hardware and software issues.
• Support onboarding and offboarding procedures.
• Maintain documentation of support issues and solutions.
• Escalate complex issues to the 2nd/3rd line support team.
• Deliver exceptional customer service to clients.

Skills

1st line support experience

macOS familiarity

Windows OS familiarity

basic networking knowledge

communication skills

customer service orientation

Tools

Microsoft 365

Google Workspace

MDM solutions

Job description

Overview

1st Line IT Support Technician / London (Fully Office Based) / Competitive Salary (Up to £30K) + Benefits

Tech Ahoy is a growing Managed Services Provider (MSP) delivering reliable, security-focused IT solutions to a diverse portfolio of clients across a variety of sectors. We are seeking a proactive and service-oriented 1st Line IT Support Technician to join our London-based team.

This is an excellent opportunity for a motivated individual looking to build a career in IT support, with strong opportunities for professional development and hands-on exposure to a modern IT stack - including cloud platforms, Apple device management, and automation tools.

What’s on Offer?

• Competitive salary (Up to £30K) and pension scheme
• Support for learning and development, including training and certification opportunities
• Dynamic and friendly working environment
• Regular team socials and professional development sessions
• Excellent transport links via Elizabeth Line, Thameslink, and Metropolitan Line

Key Responsibilities of the 1st Line IT Support Technician:

• Serve as the first point of contact for incoming IT support requests (via phone, email, and ticketing system)
• Provide first-line technical support for hardware, software, SaaS applications, and network-related issues
• Support onboarding and offboarding procedures, including device provisioning and account setup
• Maintain and update accurate documentation of support issues, solutions, and processes
• Escalate more complex or unresolved issues to the 2nd/3rd line support team
• Deliver exceptional customer service to clients, both remotely and on-site when required

Required Skills and Experience:

• Previous experience in a 1st line support, helpdesk, or similar technical role
• Familiarity with both macOS and Windows operating systems
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
• Strong communication and interpersonal skills
• Well-organised, with the ability to prioritise and manage multiple tasks
• A customer-first mindset and a willingness to learn

Desirable:

• Experience with Microsoft 365, Google Workspace, or cloud-based platforms
• Exposure to MDM solutions (e.g. Intune, JumpCloud)
• IT certifications (CompTIA A+, ITIL Foundation, or relevant Microsoft certifications)

What’s Next?

If you’re looking to develop your career in IT support within a forward-thinking and collaborative environment, we would love to hear from you. APPLY NOW for immediate consideration.