1st Line IT Support Engineer

Bowdon Associates Limited; Lancashire; On-site; GBP 25,000 - 27,000; Full time

Job summary

A growing Managed Service Provider is looking to appoint an enthusiastic 1st Line IT Support Engineer to join their friendly team in Chorley. You will provide remote support, maintain customer systems, and contribute to IT projects. Ideal candidates will have a year of IT support experience, excellent problem-solving skills, and familiarity with O365. The role offers career progression opportunities and benefits such as company pension and health programmes.

Benefits

Career progression opportunities

Company pension

Health & wellbeing programme

On-site parking

Qualifications

• One year's equivalent work experience within an IT Support / Managed Service Provider environment.
• Understanding of ITIL best practice.
• Extensive knowledge with O365.

Responsibilities

• Respond to email and phone support requests to maintain the operation of the customer's computer systems.
• Provide 1st line technical support across our customer base via phone or email.
• Follow agreed processes and procedures for the support team.

Skills

Problem-solving skills

Organizational skills

Technical troubleshooting

Customer service orientation

Tools

Service Management tools

Remote access tools

Microsoft Windows

Microsoft 365

Google Workspace

Active Directory

Job description

Job Title: 1st Line IT Support Engineer

Location: Chorley

Salary: £25,500 - £27,000

Client

Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base.

Role

• Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level
• Providing 1st line technical support across our customer base via phone or email
• Be responsible for both reactive and proactive maintenance activities
• Contribute to IT projects when required
• Follow agreed processes and procedures for the support team
• Maintenance of all IT service documentation

Person Specification

• One year's equivalent work experience within an IT Support / Managed Service Provider environment.
• Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes
• Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously
• Be driven to learn new tech and self-improve
• Understanding of ITIL best practice

• Extensive O365 experience
• Strong Network troubleshooting skills
• Firewall experience
• Microsoft Azure
• SD-Wan

Technical Skills

• Service Management tools for ticket handling
• Experience of remote access tools
• Microsoft Windows
• Desktop OS, Windows 7/8/10/11
• Microsoft 365
• Google Workspace
• Microsoft Azure
• Antivirus Solutions
• Microsoft Application Support (Outlook, Word, Excel)
• Active Directory/ Exchange
• Advanced understanding of computer hardware and business applications
• Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
• Good understanding of network

Desirable

• Familiarity with Autotask PSA, RMM
• Basic understanding and troubleshooting of network infrastructure
• Knowledge of ESET Anti-Malware solutions
• Macintosh support
• Knowledge of VMWare and Hyper V
• Windows Server
• WDS MDT SCCM deployment

Benefits

• Career progression opportunities.
• Company pension
• Health & wellbeing programme
• On-site parking