1st Line IT Support Engineer

Solutions Engineering Recruitment; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A dynamic IT hiring firm is looking for a motivated 1st Line IT Support Engineer in Guildford. You’ll provide first-line support to internal users, manage IT assets, and assist with Microsoft 365 tools. Candidates should have over 2 years of IT support experience and be confident in hardware troubleshooting. The role offers a hybrid work model with immediate hiring.

Qualifications

• 2+ years' experience in IT support, especially with M365 and Active Directory.
• Confident in hardware setup and troubleshooting.
• Local to Guildford with a full UK driving license and own transport.

Responsibilities

• Provide first-line support for hardware, software, and connectivity issues.
• Set up and maintain laptops, desktops, and peripherals.
• Support user account management with Active Directory and M365.

Skills

IT support experience

Microsoft 365 proficiency

Hardware troubleshooting

User account management

Job description

1st Line IT Support Engineer - Guildford - Hybrid Working!

Location: Guildford, Surrey (2 days per week onsite after 1st month)

Salary: Dependant on experience

We're looking for a motivated 1st Line IT Support Engineer to join our clients dynamic IT team. In this hands-on role, you’ll provide first-line support to internal users, manage laptops/desktops, and assist with Microsoft 365 tools (Teams, SharePoint, Power Automate, Outlook, etc.).

What you’ll do:

• Provide first-line support for hardware, software, and connectivity issues
• Set up and maintain laptops, desktops, and peripherals
• Support user account management (Active Directory & M365)
• Help with IT inventory, asset tracking, and documentation
• Assist with internal systems, helpdesk queries, and demo room setup

What we’re looking for:

• 2+ years' experience in IT support (especially M365 & Active Directory)
• Confident in hardware setup & troubleshooting
• Local to Guildford (within 1-hour commute)
• Full UK driving licence + own transport

You’ll be joining a friendly, supportive team with opportunities to grow and learn in a fast-paced environment.

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to [e-mail].

SER-IN