1st Line IT Support Analyst - Fast, Impactful Tech Help

Jago Consultants; Burgess Hill; On-site; GBP 25,000 - 30,000; Full time

Job summary

A tech consulting firm in Burgess Hill is seeking a dedicated 1st Line Support Technician to join their service operations team. The role involves providing remote support to clients, managing tickets efficiently, and exceeding customer satisfaction expectations. Ideal candidates will have a passion for technology, experience in a Service Desk environment, and strong incident management skills. Join us to build your IT career in a fast-paced environment with opportunities for growth.

Qualifications

• Passion for technology and a desire to build a career in IT managed services.
• Previous experience within a Service Desk environment delivering remote support to corporate clients.
• Good Incident / Request management and ticket handling skills.

Responsibilities

• Providing support from the remote service desk.
• Handling inbound calls, logging new tickets or updating existing tickets.
• Completing first-time fixes where possible.

Skills

Passion for technology

Remote support experience

Incident management

Ticket handling

Knowledge base contribution

Tools

Service management platform

Job description

A tech consulting firm in Burgess Hill is seeking a dedicated 1st Line Support Technician to join their service operations team. The role involves providing remote support to clients, managing tickets efficiently, and exceeding customer satisfaction expectations. Ideal candidates will have a passion for technology, experience in a Service Desk environment, and strong incident management skills. Join us to build your IT career in a fast-paced environment with opportunities for growth.