1st Line IT Support

ENMASE Group; York and North Yorkshire; Hybrid; GBP 27,000; Full time

Job summary

A leading UK training provider in York is looking for a 1st Line IT Support professional to maintain and support IT systems across multiple locations. This role involves providing technical assistance, managing support tickets, and engaging in system improvement projects. Candidates should have experience with Windows and Mac, strong communication skills, and a full clean UK driving licence. The position offers a salary of £26,500, pension, and 22 days of holiday plus bank holidays.

Benefits

Pension

22 days holiday + bank holidays

Supportive team environment

Responsibilities

• Capture, manage, and complete IT support tickets efficiently.
• Provide remote and phone-based technical support to users.
• Research, quote, and order IT hardware and software as required.
• Maintain and update IT equipment, systems, and network infrastructure.
• Perform fault finding and diagnostics across a range of IT systems.

Skills

Strong communication skills

Highly organised

Experience with Windows and Mac

Knowledge of Unix or Linux

Problem-solving skills

Full clean UK driving licence

Job description

This 1st Line IT Support position is based in York and plays a key role in maintaining and supporting IT systems across multiple locations. The role involves providing technical assistance, managing support tickets, and ensuring that all hardware, software, and network systems are running efficiently. Working within a small digital team, this position offers the chance to contribute directly to a variety of projects while gaining hands‑on experience in IT operations, diagnostics, and user support. Occasional travel to other UK sites including Slough and Livingston will be required.

Role Overview

• Capture, manage, and complete IT support tickets efficiently.
• Provide remote and phone-based technical support to users.
• Research, quote, and order IT hardware and software as required.
• Maintain and update IT equipment, systems, and network infrastructure.
• Carry out hardware upgrades and routine maintenance checks.
• Perform fault finding and diagnostics across a range of IT systems.
• Manage user accounts across business applications and platforms.
• Conduct QA testing of new systems before rollout.
• Support on‑site visits to other branches to maintain systems and ensure reliability.

Experience & Skills Required

• Strong communication skills both written and verbal.
• Highly organised with good attention to detail.
• Experience using Windows and Mac operating systems.
• Knowledge of Unix or Linux systems is beneficial.
• Confident in researching and resolving IT problems independently.
• Full, clean UK driving licence.

What’s on Offer

This is a varied and rewarding IT support role within a collaborative team environment. You will have the opportunity to work on a mix of hands‑on technical support and system improvement projects while developing your skills across multiple platforms and technologies. The business offers a supportive and inclusive culture where contributions are valued and recognised.

Salary

£26,500 Base salary, pension, 22 days hols + bank holidays.

Location

York - With occasional travel to Slough and Livingston.

Company

The organisation are a leading UK based safe systems of work mechanical, electrical, and water hygiene training course provider, working with many different industry sectors including FM, NHS, Airports, MOD, Universities & Manufacturing.

Diversity & Inclusion

ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.