1St Line It Support

Trident Maritime Systems UK Limited; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading provider of engineering solutions in Poole is seeking a proactive 1st / 2nd Line IT Support Engineer. The role involves providing technical support to staff, troubleshooting IT issues, and maintaining systems. Ideal candidates will have 3+ years of experience or recent apprenticeship completion. This position offers a key opportunity to ensure smooth IT operations across the organization.

Qualifications

• 3+ years of experience in IT support or recent apprenticeship completion.
• Hands-on approach and proactive attitude.
• Ability to troubleshoot hardware, software, and network issues.

Responsibilities

• Provide 1st and 2nd line technical support to staff.
• Diagnose and resolve hardware and software issues.
• Set up and configure new IT equipment.

Skills

Technical support

Problem-solving

Collaboration

Microsoft 365 services administration

Education

Relevant IT certification or apprenticeship

Tools

Windows-based systems

PCs and printers setup

Job description

Trident Maritime Systems UK, is a British company, based in Poole, Dorset. We're a global provider of Engineering Solutions worldwide. Proudly serving 45+ Navies across the globe.

We are seeking a 1st / 2nd Line IT Support Engineer to join our team.

Based in Poole, we require: A hands‑on and proactive 1st / 2nd Line IT Support Engineer to support our manufacturing operations.

This internal‑facing role is critical to ensuring the smooth operation of IT systems across both office and production environments. You will be the first point of contact for IT related issues, resolving day‑to‑day technical problems, supporting end‑users, and assisting with infrastructure maintenance across the site.

Responsibilities

• Provide 1st and 2nd line technical support to office staff, engineering teams and production floor users.
• Diagnose and resolve hardware, software and network issues across desktops, laptops, tablets, production terminals and barcode scanners.
• Set up and configure new IT equipment including PC's, printers, label printers and handheld scanners.
• Support and maintain Windows‑based PC's and shop floor systems.
• Monitor and troubleshoot network connectivity across the site (LAN/Wi‑fi).
• Administer Microsoft 365 services including Exchange, Teams, OneDrive, Intune and SharePoint.

Whilst collaborating with all stakeholders including production and engineering this requires a highly self‑motivated person with the flexibility and willingness to undertake various responsibilities and work on own's own initiative.

If you have that 'roll up sleeves' attitude we would we would welcome your application.

Ideally you will have three years plus experience, or perhaps you have just finished your apprenticeship and seeking the next career step.

We will endeavour to respond to all applications but this is not always possible. We take this opportunity to thank you for your application.