1st Line IT Support

Bridgewater Resources UK; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A large UK-wide wholesale & distribution group is seeking a confident and reliable 1st Line IT Support Assistant to join their Head Office team in Newbury. In this fully office-based role, you will provide essential technical support, ensuring smooth operations across the business. The ideal candidate will possess strong problem-solving and interpersonal skills, with a starting salary of 30,000 and opportunities for development.

Benefits

25 days holiday plus bank holidays

Optional pension scheme

Annual bonus scheme

Training and mentoring opportunities

Qualifications

• Positive and proactive attitude, willingness to take ownership of issues.
• Experience in customer service or technical IT support is preferred.
• Ability to work efficiently under pressure.

Responsibilities

• Providing 1st Line support to internal users across the UK.
• Logging, managing and providing updates on incidents.
• Supporting employee onboarding and offboarding processes.

Skills

Customer service skills

Problem-solving skills

Communication skills

Interpersonal skills

Job description

A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable 1st Line IT Support Assistant to join their Head Office team in Newbury. This is an exciting opportunity to work in a fast‑paced, collaborative IT environment, providing essential technical support that keeps the business running smoothly.

Role Responsibilities

• Providing 1st Line support to internal users across the UK, resolving issues related to desktops, mailboxes, printers, Windows operating systems and core Microsoft 365 applications.
• Learning and supporting key internal business applications (full training provided).
• Logging, managing and providing regular updates on incidents, especially those not resolved on first contact.
• Supporting employee onboarding and offboarding processes.
• Processing approved user access changes for systems and data.
• Triaging tickets before escalation to the Infrastructure or Applications teams.
• Deploying new or replacement hardware.
• Carrying out physical tasks such as installing desktop equipment, monitors and screen arms, and preparing old equipment for disposal.
• Supporting the company's cyber security controls, responding to security events and assisting with the rollout of cyber measures across the group.
• Contributing to the implementation of a new Service Desk platform and helping develop IT knowledge base articles.

Working Framework

• This is a fully office‑based role in Newbury, although occasional work at other business locations may be required.
• Working hours: 8am-5pm, Monday to Friday, with a one‑hour lunch break (between 12pm and 2pm).
• Occasional travel to other UK sites may be required, including overnight stays.

Rewards

• A starting salary of 30,000
• 25 days holiday (plus bank holidays)
• Optional membership of the company pension scheme
• Annual bonus scheme
• Training and mentoring to support your development
• Opportunities to pursue professional standards and further learning pathways

Requirements

• A positive, proactive attitude and a willingness to take ownership of issues while following company policies.
• Experience in a customer service or technical IT support role (preferred but not essential).
• Strong communication and interpersonal skills, with the ability to work professionally with employees at all levels.
• Good problem‑solving skills and the ability to work efficiently under pressure.
• A full UK driving licence.
• The ability to commute reliably to Newbury.

If you think that you have what it takes, apply today to find out more!