1st Line Business Central Support Consultant

Anderson Scott Solutions; West Midlands; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A UK-based IT support company is seeking a 1st Line Business Central Support Consultant in Wolverhampton. This hybrid role involves providing high-quality customer support, troubleshooting issues, and ensuring effective solutions with Microsoft Dynamics 365 Business Central. The ideal candidate will possess strong communication skills, customer service experience, and the ability to work under pressure. This position offers various benefits, including 25 days of annual leave and a pension scheme.

Benefits

Hybrid working

25 days annual leave plus Bank Holidays

Pension scheme

Free parking

Qualifications

• Minimum of 1 year experience working with Business Central.
• Proven experience in implementation or support of ERP Systems.
• Exceptional communication and interpersonal skills.

Responsibilities

• Log cases received through various channels accurately.
• Identify and resolve issues with Business Central.
• Ensure incidents are resolved within set SLAs.

Skills

Experience with Business Central

Customer service skills

Communication skills

Teamwork

Time management

Education

1 year experience with Business Central

Tools

Microsoft Dynamics 365 Business Central

Job description

1st Line Business Central Support Consultant

Wolverhampton - Hybrid

£28,000 - £30,000

We are seeking a 1st Line Business Central Support Consultant to join a growing support team, providing high-quality assistance to customers with their Business Central concerns and challenges. The role involves troubleshooting issues, resolving queries, and recommending effective solutions to meet client needs. The ideal candidate will have experience with providing Microsoft Dynamics 365 Business Central consulting and support, coupled with a passion for delivering excellent customer service.

1st Line Business Central Support Consultant Key Responsibilities :

• Assist in maintaining the smooth running of the helpdesk by logging cases received by phone, email and via a portal to ensure required information is captured accurately.
• Identify, analyse, and resolve issues with Business Central, using the available resources and documentation.
• You should also be able to elevate complex or unresolved issues to a Team leader.
• Ensuring incidents and requests are resolved within set SLAs.
• Contribute to the creation and update of Knowledge Base articles.

1st Line Business Central Support Consultant Key Skills and Experience :

• Ideally a minimum of 1 year experience working with Business Central in either consulting, support or as a Key / Super user for an end user.
• Proven experience in implementation or support of ERP Systems, preferably Microsoft Dynamics 365 Business Central or Dynamics NAV.
• Ability to work effectively in a team environment.
• Exceptional customer service, communication and interpersonal skills, both written and verbal.
• Proven track record of managing escalations from customers and delivering resolutions.
• Excellent communication skills.
• Time Management, Prioritisation and Working under Pressure.

Benefits :

• Hybrid working
• 25 days annual leave plus Bank Holidays
• 2 additional leave days
• Free parking
• Pension scheme
• Amazing location and offices

If this role is of interest, please contact James Aust for more information.

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