1St/2Nd Line Support Technician

Deerfoot Recruitment Solutions Limited; Fareham; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading independent tech recruitment agency is seeking a 1st/2nd Line Support Technician in Fareham, Hampshire. You will deliver high-quality IT support and resolve issues related to hardware and software. The ideal candidate has 1-2 years of experience and strong customer service skills. Benefits include BUPA & Pension after probation and opportunities for career progression. If you're looking for a dynamic environment focusing on teamwork and user satisfaction, this role is perfect for you.

Benefits

BUPA & Pension after successful probation

Career progression opportunities

Qualifications

• 1-2 years' experience in an IT support role.
• Knowledge of EPoS systems, Windows OS, networking, and desktop hardware.
• Experience with customer service and communication.

Responsibilities

• Provide 1st/2nd line service desk support.
• Install, upgrade, and troubleshoot Windows and hardware systems.
• Log, manage, and resolve support tickets in line with SLAs.
• Troubleshoot LAN/WAN and TCP/IP networking issues.

Skills

IT support experience

Customer service skills

Communication skills

Tools

Remote support tools

SQL Server

Microsoft services

Job description

1st/2nd Line Support Technician (Progression to Helpdesk Team Leader)

Fareham, Hampshire

£27,000 - £32,000 per year

We are seeking a 1st/2nd Line Support Technician to deliver high-quality IT support within a fast-paced software environment. You will support users with hardware and software issues via phone, email, remote access, and in-person interactions, ensuring excellent customer service and minimising downtime.

Key Responsibilities

• Provide 1st/2nd line service desk support
• Install, upgrade, and troubleshoot Windows and hardware systems
• Log, manage, and resolve support tickets in line with SLAs
• Troubleshoot LAN/WAN and TCP/IP networking issues
• Escalate complex issues where required
• Participate in an on-call rota (once competent)

Desirable Skills & Experience

• 1-2 years' experience in an IT support role
• Knowledge of EPoS systems, Windows OS, networking, and desktop hardware
• Experience with remote support tools, SQL Server, and Microsoft services
• Strong customer service and communication skills

Benefits

• BUPA & Pension after successful probation
• Career progression opportunities

Apply now!

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.