1st / 2nd Line Support Technician

Deerfoot Recruitment Solutions Limited; England; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading tech recruitment consultancy in the UK is seeking a 1st/2nd Line Support Technician to deliver top-notch IT support in Fare, Hampshire. This role involves troubleshooting hardware and software issues, providing excellent service to users while managing support tickets. The ideal candidate has 1-2 years of experience in IT support and possesses strong communication skills. The position offers career progression opportunities and benefits such as BUPA and pension.

Benefits

BUPA & Pension after probation

Career progression opportunities

Qualifications

• 1-2 years' experience in an IT support role.
• Knowledge of EPoS systems and desktop hardware.
• Strong customer service and communication skills.

Responsibilities

• Provide 1st/2nd line service desk support.
• Install, upgrade, and troubleshoot hardware.
• Troubleshoot networking issues efficiently.

Skills

Windows OS

Networking

Customer service

Communication skills

Tools

SQL Server

Remote support tools

Job description

1st / 2nd Line Support Technician (Progression to Helpdesk Team Leader)
Fare, Hampshire
27,000 - 32,000 per year
We are seeking a 1st/2nd Line Support Technician to deliver high-quality IT support within a fast-paced software environment. You will support users with hardware and software issues via phone, email, remote access, and in-person interactions, ensuring excellent customer service and minimising downtime.

Key Responsibilities:

• Provide 1st/2nd line service desk support
• Install, upgrade, and troubleshoot Windows and hardware systems
• Log, manage, and resolve support tickets in line with SLAs
• Troubleshoot LAN/WAN and TCP/IP networking issues
• Escalate complex issues where required
• Participate in an on-call rota (once competent)

Desirable Skills & Experience:

• 1-2 years' experience in an IT support role
• Knowledge of EPoS systems, Windows OS, networking, and desktop hardware
• Experience with remote support tools, SQL Server, and Microsoft services
• Strong customer service and communication skills

Benefits:

• BUPA & Pension after successful probation
• Career progression opportunities

Apply now!

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.