1st / 2nd Line Support Engineer

Arc IT Recruitment; Guildford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology recruitment agency is looking for a hands-on 1st / 2nd Line Support Engineer for a 3-month contract based in Guildford. You will support a 200-user corporate environment and assist in delivering an office tech setup. Key responsibilities include managing Microsoft support, user onboarding, and contributing to projects such as Cyber Essentials readiness. Candidates should have solid 1st / 2nd line support experience in a corporate environment.

Qualifications

• Proven 1st / 2nd line support experience in a corporate / Microsoft environment.
• Strong knowledge of Windows 10 / 11, M365 / O365, and Teams is essential.
• Experience with Intune / Endpoint management is a plus.

Responsibilities

• Provide 1st / 2nd line support across a 200-user Microsoft environment.
• Support Windows 10 / 11, M365 / O365, Teams, printers, and devices.
• Contribute to Cyber Essentials readiness and basic security hardening.

Skills

1st / 2nd line support experience

Windows 10 / 11

M365 / O365

Teams

AD / Azure AD

Job description

1st / 2nd Line Support Engineer, 3-Month Contract, Outside IR35, circa £200 / day, Guildford (onsite)

We’re hiring a hands‑on 1st / 2nd Line Support Engineer to support a 200‑user corporate environment and help deliver a new office tech setup. You’ll handle day‑to‑day Microsoft support, jump into build / rollout work, and contribute to projects including Cyber Essentials and Intune. This is a fast‑moving, onsite role with some travel between sites (car preferable).

What you’ll do

• Provide 1st / 2nd line support across a 200-user Microsoft environment (tickets, deskside, remote)
• Support Windows 10 / 11, M365 / O365, Teams, printers / AV, laptops / desktops, mobile devices
• User onboarding / offboarding, imaging / builds, hardware swaps, peripheral setup
• New office setup : networks / patching, end‑user kit, meeting rooms / AV, Wi‑Fi / printing
• Contribute to projects : Cyber Essentials readiness, Intune / Endpoint management rollout, basic security hardening
• AD / Azure AD admin, mailboxes / licensing, basic networking (DNS / DHCP / VLANs) and Wi‑Fi support
• Maintain docs, asset lists, and knowledge base; drive ticket SLAs and great customer service

You’ll bring

• Proven 1st / 2nd line support experience in a corporate / MS environment
• Strong Windows 10 / 11, M365 / O365, Teams, AD / Azure AD; Intune / Endpoint (nice to have or willing to le...