1st/2nd Line IT Support Engineer – Office & Shop Floor

Trident Maritime Systems UK Limited; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading provider of engineering solutions in Poole is seeking a proactive 1st / 2nd Line IT Support Engineer. The role involves providing technical support to staff, troubleshooting IT issues, and maintaining systems. Ideal candidates will have 3+ years of experience or recent apprenticeship completion. This position offers a key opportunity to ensure smooth IT operations across the organization.

Qualifications

• 3+ years of experience in IT support or recent apprenticeship completion.
• Hands-on approach and proactive attitude.
• Ability to troubleshoot hardware, software, and network issues.

Responsibilities

• Provide 1st and 2nd line technical support to staff.
• Diagnose and resolve hardware and software issues.
• Set up and configure new IT equipment.

Skills

Technical support

Problem-solving

Collaboration

Microsoft 365 services administration

Education

Relevant IT certification or apprenticeship

Tools

Windows-based systems

PCs and printers setup

Job description

A leading provider of engineering solutions in Poole is seeking a proactive 1st / 2nd Line IT Support Engineer. The role involves providing technical support to staff, troubleshooting IT issues, and maintaining systems. Ideal candidates will have 3+ years of experience or recent apprenticeship completion. This position offers a key opportunity to ensure smooth IT operations across the organization.