1st / 2nd Line IT Support Engineer

SER Limited; Horsham; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established IT services provider in Horsham is seeking a talented 1st / 2nd Line IT Support Engineer to join their growing team. The role involves troubleshooting hardware, software, and network issues while delivering excellent customer support. Applicants should have experience in IT support, knowledge of Microsoft environments, and a customer-focused approach. Opportunities for career progression and a supportive team environment are offered.

Benefits

Salary up to £30,000

Opportunities for training and development

Career progression opportunities

Qualifications

• Experience in a 1st or 2nd Line IT Support role.
• Strong knowledge of Microsoft 365, Windows 10 / 11, and Active Directory.
• Excellent problem-solving and communication skills.
• Proactive and customer-focused approach.
• Full UK Driving Licence and access to a vehicle.

Responsibilities

• Respond to helpdesk tickets and troubleshoot hardware, software, and network issues.
• Support Windows environments, Microsoft 365, and general networking setups.
• Install, configure, and maintain IT systems and equipment.
• Escalate complex issues to senior engineers.
• Deliver high standard of service and communication to all users.

Skills

Experience in a 1st or 2nd Line IT Support role

Strong knowledge of Microsoft 365

Windows 10 / 11

Active Directory

Basic networking

Excellent problem-solving skills

Strong communication skills

Customer-focused approach

Job description

1st / 2nd Line IT Support Engineer – Horsham - £30,000

An established and forward-thinking IT services provider based in Horsham is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a great opportunity for someone who’s passionate about technology, problem-solving, and delivering excellent customer support.

Key Responsibilities :

• Respond to helpdesk tickets and troubleshoot hardware, software, and network issues
• Support Windows environments, Microsoft 365, and general networking setups
• Install, configure, and maintain IT systems and equipment
• Escalate complex issues to senior engineers where needed
• Deliver a high standard of service and communication to all users

About You :

• Experience in a 1st or 2nd Line IT Support role
• Strong knowledge of Microsoft 365, Windows 10 / 11, Active Directory, and basic networking
• Excellent problem-solving and communication skills
• A proactive, customer-focused approach to work
• Full UK Driving Licence and access to a vehicle

What’s on Offer :

• Salary up to £30,000, depending on experience
• Supportive team environment with opportunities for training and development
• Career progression within a growing IT business

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN