1st / 2nd Line IT Support Engineer

Solutions Engineering Recruitment; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing IT services provider in Horsham seeks a talented 1st / 2nd Line IT Support Engineer to join their team. You will provide technical support, troubleshooting issues, and ensuring excellent customer service. The role offers a salary up to £30,000 based on experience, with opportunities for training and career progression within a supportive environment.

Benefits

Salary up to £30,000

Supportive team environment

Career progression opportunities

Qualifications

• Experience in a 1st or 2nd Line IT Support role.
• Strong knowledge of Microsoft 365, Windows 10/11, and networking.
• Excellent communication skills and a proactive approach.

Responsibilities

• Provide hands-on support to a wide range of clients.
• Resolve IT issues quickly while delivering excellent service.
• Support Windows environments, Microsoft 365, and networking setups.

Skills

Problem-solving

Customer support

Microsoft 365

Windows 10/11

Active Directory

Basic networking

Job description

1st / 2nd Line IT Support Engineer – Horsham - £30,000

An established and forward‑thinking IT services provider based in Horsham is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a great opportunity for someone who’s passionate about technology, problem‑solving, and delivering excellent customer support.

The Role

You’ll be providing hands‑on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line responsibilities, offering plenty of scope to learn and progress.

Key Responsibilities

• Respond to helpdesk tickets and troubleshoot hardware, software, and network issues
• Support Windows environments, Microsoft 365, and general networking setups
• Install, configure, and maintain IT systems and equipment
• Escalate complex issues to senior engineers where needed
• Deliver a high standard of service and communication to all users

About You

• Experience in a 1st or 2nd Line IT Support role
• Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking
• Excellent problem‑solving and communication skills
• A proactive, customer‑focused approach to work
• Full UK Driving Licence and access to a vehicle

What’s on Offer

• Salary up to £30,000, depending on experience
• Supportive team environment with opportunities for training and development
• Career progression within a growing IT business

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to [e-mail].