1st/2nd Line IT Support Engineer

Michael Page (UK); Birmingham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency in Birmingham is seeking an experienced 1st/2nd Line IT Support Engineer to provide technical support. The role involves assisting customers with issues, managing support tickets, and ensuring high levels of service. Candidates should have strong IT knowledge and excellent communication skills. The position offers a competitive salary between £25,000 and £30,000 with hybrid working options and opportunities for professional growth.

Qualifications

• Experience in providing technical support within the Technology & Telecoms industry.
• Familiarity with common IT software and hardware solutions.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Provide 1st and 2nd line IT support to resolve technical issues promptly.
• Assist customers with troubleshooting hardware and software problems.
• Document support processes and solutions accurately.

Skills

Strong knowledge of IT systems

Troubleshooting techniques

Excellent communication

Customer service skills

Proactive attitude

Job description

• Hybrid Working - 2 days at home
• Strong Progression Paths & Training Opportunities

About Our Client

The company operates within the Technology & Telecoms industry and is a medium-sized organisation. They are committed to providing high-quality IT support services and ensuring customer satisfaction.

Job Description

• Provide 1st and 2nd line IT support to resolve technical issues promptly.
• Assist customers with troubleshooting hardware and software problems.
• Manage and respond to support tickets in a timely manner.
• Install, configure, and maintain IT systems and applications.
• Escalate complex issues to senior team members when necessary.
• Document support processes and solutions accurately.
• Maintain a high level of customer service and professionalism at all times.
• Collaborate with internal teams to improve IT support services.

The Successful Applicant

A successful 1st/2nd Line IT Support Engineer should have:

• Strong knowledge of IT systems, networks, and troubleshooting techniques.
• Experience in providing technical support within the Technology & Telecoms industry.
• Familiarity with common IT software and hardware solutions.
• Excellent communication and customer service skills.
• A proactive attitude and problem-solving approach.
• Ability to work effectively both independently and as part of a team.

What's on Offer

• Competitive salary ranging from £25,000 to £30,000 per annum (Dependent on experience).
• Permanent position with opportunities for professional growth.
• Based in Birmingham with a supportive working environment.
• Chance to work within the Technology & Telecoms industry.