1st & 2nd Desktop Support

Cummins Mellor; Preston; On-site; GBP 28,000 - 30,000; Full time

Job summary

A growing company in England is seeking a 1st & 2nd Line Support Technician to provide comprehensive IT support. You will manage helpdesk calls, maintain documentation, and deploy PCs. Ideal candidates will have strong analytical skills, experience with various IT systems, and a willingness to grow with the business. This role offers a competitive salary and additional benefits including holidays and a pension scheme.

Benefits

25 days holidays plus bank holidays

Free on site parking

Pension scheme

Gym onsite

Simply Health Plan

Qualifications

• Good analytical and problem-solving skills.
• Ability to manage own workload and prioritise jobs.
• Willingness to develop role as business grows.

Responsibilities

• Provide 1st & 2nd line support for all PC hardware and software.
• Manage and resolve support calls on the IT Helpdesk.
• Maintain technical documentation and procedures.
• Deploy and maintain PCs and peripherals.

Skills

Good analytical and problem-solving skills

Good communication skills

Attention to detail

Ability to manage workload

Tools

Microsoft Windows Server

Active Directory

Office 365

PC/laptop hardware

Job description

Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure and we are looking for a 1st & 2nd Line Support Technician.

The Responsibilities...

• To provide 1st & 2nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary.
• To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people.
• Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date.
• To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures.
• To create user accounts for new starters on AD, Email systems and ERP systems
• Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA’s.
• To install and configure operating systems and other software to agreed standards.
• Assist in the compilation and maintenance of an accurate inventory of hardware and software.

About You

• Good analytical and problem-solving skills.
• Ability to manage own workload and prioritise jobs appropriately.
• Ability to research unfamiliar topics and to keep knowledge up to date with current technology.
• Ability to handle confidential information.
• Good communication skills, even when under pressure.
• Attention to detail.
• Ability to follow established IT policies and procedures.
• Willingness to develop role as business grows.

A recent working knowledge will be required of:

• Microsoft Windows Server.
• Active Directory.
• Office 365.
• Microsoft Windows 11/10.
• iOS.
• PC/laptop hardware.
• Multifunction, plotter, laser and label printers.
• Server/storage hardware.
• Virtualisation technology.
• LAN, WAN and VPN hardware.
• IP Telephony.

What's in it for you?

• £28,000 - £30,000
• 25 days holidays plus bank holidays
• Monday - Friday 08.30am - 5pm
• Free on site parking
• Pension scheme
• Cycle to scheme work, gym onsite
• Hardship fund
• Simply Health Plan - which gives costs towards opticians, dentist, physiotherapy etc
  

Not ready to apply?

If you’re looking for some moreinformation,then please give us a call

Speak to Amy Hutcheson

Principal Consultant
T: 01254 311477
E: [e-mail]