16hr Seasonal Supervisor (Internal)

Lush; Doncaster; On-site; GBP 19,000 - 22,000; Part time

Benefits offered by this job

Holiday allowance

Product discount

Profit-based bonus

Spa treatment

Pension scheme

Birthday day off

Cycle to work

Transport tickets

Employee assistance

Job summary

Lush in Doncaster is seeking a 16hr Seasonal Supervisor (Internal) to lead a vibrant team on a part-time basis. You will deliver outstanding customer service, coach colleagues, and ensure the shop runs smoothly during peak periods.

The role is aligned with Living Wage principles and focuses on creating memorable shopping experiences. Flexibility is valued with weekend availability; you will collaborate with store management and neighbouring shops to maintain high standards and drive sales while

Qualifications

• Customer Service: love delivering outstanding service and inspiring your team.
• Management Skills: balance business needs while supporting the team.
• Teamwork & Communication: foster positive shop floor collaboration.

Responsibilities

• Lead and motivate the sales team with regular coaching.
• Engage customers with a warm welcome and tailored recommendations.
• Maintain a clean, attractive shop floor and well-stocked displays.
• Support the store manager in achieving sales targets and driving performance.
• Organise in-store events and customer celebrations to enhance the experience.
• Provide training and development for team members to improve skills.
• Lead the store in the absence of the store manager and ensure smooth operations.
• Ensure health and safety standards and store compliance.
• Pursue personal development and share ideas to improve the shop floor.

Skills

Customer Service

Management Skills

Teamwork

Communication

Job description

16hr Seasonal Supervisor (Internal)

Application Deadline: 27 September 2026

Department: Retail

Employment Type: Seasonal - Part Time

Location: Doncaster

Compensation: £14.45 / hour

Description

Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You’ll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.

Beyond just the basics of communication, you'll be the go-to for keeping the info flowing smoothly throughout the store. Team up with your colleagues, the store manager, and neighbouring stores, maintaining an open and friendly communication flow that significantly contributes to the team's success on the shop floor.

In your role as a Supervisor, your natural leadership shines through as you handle conversations with finesse, set and manage expectations, and provide unwavering support to your team. Balancing the needs of the business while keeping team morale high is the key to your success in this dynamic and influential position.

Key Information

Hours available: 16 Hour Contract with 4 full days of availability, including at least 1 weekend day.

Shift patterns: A mixture of 2, 3, or 4 shifts per week, dependent on the needs of the business.

*we are open to being flexible with availability for the right candidate*

Application Deadline: Sunday 27th September 2026

Interview Date: w/c 5th October 2026

Start Date: w/c 12th October 2026

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.


• Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.


• Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.


• Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.


• Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.


• Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.


• Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.


• Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.


• Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

Skills, Knowledge and Expertise

Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Our stores are all about creating a haven of kindness, aiming to make our customers' days unforgettable. As a Supervisor, you play a vital role in bringing this to life.

Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. As a Supervisor, you're the one balancing the business needs while keeping the team's spirits high and energised.

Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals. and fostering a supportive work environment through continuous team growth. Your role as a Supervisor is all about making teamwork feel like second nature.

Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores. As a Supervisor, keeping the communication flow open and respectful is the secret for success on the shop floor.

Benefits

• Holiday allowance


• 50% discount on Lush products and spa treatments


• Profit-based bonus


• Complimentary spa treatment


• Pension scheme


• Paid day off for your birthday


• Cycle to work scheme


• Discounted rail and bus season tickets


• Employee assistance programme


• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*


• Enhanced paternity leave*


• There’s a big difference between \"Flexible Working \" (the legal minimum) and working flexibly. What that looks like varies from role to role, and location to location. We actively welcome conversations about what working flexibly could mean and look like for you.


• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.


• Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.


• Tailored gender affirming care*

Qualifying period/hours required*

We believe that your information is yours and that it is LUSH's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.