Operational Support Grade

Ministry of Justice; Wrexham; On-site; GBP 30,000; Full time

Job summary

A government department in Wrexham is seeking an Operational Support Grade to oversee the daily operations of a prison. The role includes managing patrol duties, supervising visitors, and monitoring CCTV. Candidates must be able to communicate effectively in English or Welsh and be prepared for shift work, including nights and weekends. The position offers a salary of £29,432 based on a 37-hour work week, inclusive of a 20% unsocial hours allowance, with benefits including generous annual leave and training opportunities.

Benefits

25 days annual leave increasing to 30 days after 10 years

Generous Civil Service pension scheme

Access to training and apprenticeship programs

Qualifications

• Must communicate effectively in English or Welsh.
• Experience working in a team environment is desirable.

Responsibilities

• Manage day-to-day running of a busy prison.
• Carry out patrol and gate duties.
• Supervise visitors and manage deliveries.
• Monitor phone calls and CCTV.
• Work shifts to ensure operational efficiency.

Job description

Employer:

Ministry of Justice

Location:

Pay:

Salary not specified.

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

05/02/2026

About this job

As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services

• everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.

In addition to your base pay, you will receive: annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro‑rata basis) 9 days bank, public and privilege holidays access to a paid Level 2 apprenticeship in customer service access to the generous Civil Service pension scheme season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme £29,432 The salary figures quoted are for a 37 hour working week inclusive of 20% unsocial hours working allowance which is included in the salary to reflect the requirement to work nights, evening and weekend shifts Hours You will work an average of 37 hours per week and this will include working night shifts, evenings, weekends and Bank/Public holidays (these days are added to your holiday allowance) on a rolling shift pattern.

The frequency of night shifts will vary for each Establishment and can be discussed at interview.

For an example of the shift times that you could be working please visit our website

• gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios
• control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported
• visits: book visits; identify and process visitors on their arrival, escort them if required
• censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence
• night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for
• reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x‑ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage
• prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement
• food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle
• driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office
• phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered
• solicitors procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents

At the interview we will assess you against the following Success Profile behaviours

• Communicating and Influencing
• Managing a Quality Service

For more information please visit our website The interview will be of a blended nature consisting of behaviours and experience The interview is the ideal opportunity to tell us more about yourself, your work history or personal experiences, so we can get to know you better and assess how you will be suited to prison work.

The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

For more information please visit our website: www.prisonsupportroles.co.uk Job offers: ‘merit’ vacancy This is a ‘merit’ job vacancy.

If you are successful at the interview you will be added to a merit list based on your score.

When all applicants have completed the assessment, the prison will make job offers to those with the highest scores first when positions become available.

You can stay on the merit list for 12 months.

After this, you’ll need to apply again.

Allowance Details In addition you will receive 20% unsocial working allowance.

This has been included in the salary figures quoted.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).