13345- Reservations Assistant

University of Edinburgh; City of Edinburgh; On-site; GBP 24,000 - 26,000; Full time

Job summary

A prominent educational institution in Edinburgh is seeking a Reservations Assistant to join their Commercial Operations team. You'll assist in the effective operation of the Reservations department, delivering exceptional customer service. The role requires a positive attitude and experience in fast-paced environments. Key responsibilities include maximising revenue and staying customer-focused while working with diverse teams. This is an exciting opportunity to be part of a high-profile team managing a large portfolio of guest accommodations.

Qualifications

• Experience in customer service roles is essential.
• Must display a positive can-do attitude and enjoy fast-paced work environments.
• Approachable and genuine personality is important.

Responsibilities

• Support effective operation of the Reservations department.
• Maximise revenue and occupancy through inventory management.
• Deliver high levels of customer service as a first point of contact.

Skills

High quality customer service

Excellent communication skills

Excellent organization and planning skills

Job description

Grade UE03 - £24,729 - £25,276 per annum

Accommodation, Catering and Events

Full Time: 35 hours per week

Open Ended: Permanent Contract

The Opportunity

The Commercial Operations team are looking for experienced Reservations Assistant who will assist the Reservations Manager to deliver the effective operation of the Reservations department and is enthusiastic about delivering exceptional customer service.

The University of Edinburgh, through its Accommodation, Catering and Events (ACE) department, manages a large portfolio of hotels, Venues, student and seasonal accommodation. This includes three year-round hotels with circa 200 beds, 10,000 student bedrooms, which during the summer are used for large group bookings and individual leisure guests.

This is an excellent opportunity to join Accommodation, Catering and Events as a Reservations Assistant, a key role in supporting the day-to-day operations within our Central Reservations team, often the first point of contact for our guests. We are looking for a passionate, customer focused, guest obsessed, team player who will keep our clients at the heart of what we do.

You will support in maximising revenue and occupancy in our hotels and seasonal accommodation collection through effective management of all rooms inventory, system and resources.

Based in our Central Office, located at Pollock Halls. You will work closely with the wider teams to provide high-levels of customer service. We are looking for an individual who displays a positive can-do attitude and enjoys working in a fast-paced environment.

In this role, you will

• Be an ambassador for our newly refurbished and rebranded products.
• Continuously look to improve our standards and deliver world-class hospitality.
• Become an integral part of our existing teams with a desire to succeed in delivering our values.
• Be a part of a world-renowned team providing accommodation for high-profile clients.

Your skills and attributes for success

• A winning personality, approachable, genuine and attentive
• Expertise in providing high quality customer service
• Excellent communication skills
• Excellent organisation and planning skills gained through previous experience.