13128 - Delivery Manager - Nottingham

Ministry of Justice; Peacehaven; On-site; GBP 35,000 - 45,000; Full time

Job summary

A government agency in the UK is seeking a dedicated Delivery Manager to oversee operations at Nottingham Crown Court. This role involves leading a team to ensure outstanding service delivery, maintaining positive relationships with court users, and supporting operational objectives. Ideal candidates should possess problem-solving skills, strong leadership, and effective communication abilities. The position is full-time with a commitment to the public service sector, providing an opportunity to make a significant impact on the community.

Qualifications

• Hands-on problem solver with ability to engage with people at all levels.
• Experience in a process and compliance-driven environment.
• Ability to deliver excellent service through effective team leadership.

Responsibilities

• Responsible for smooth running of Nottingham Crown Court.
• Lead team and support Operations Manager for performance objectives.
• Maintain effective working relationships with judiciary and support agencies.

Skills

Customer focus

Leadership

Problem solving

Effective communication

Team motivation

Job description

Proud to serve. Proud to keep justice going.

Our Delivery Managers play a critical role helping deliver justice. if you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role in Nottingham Crown Court.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

About your role

Nottingham Crown Court sits within HMCTS’ Midlands region in the Derbyshire and Nottinghamshire Cluster supported by the Operations Manager and Court Delivery Managers.

You’re responsible for the smooth running of Nottingham Crown Court, leading your team and supporting the Operations Manager to meet operational needs, deliver cluster performance objectives and provide a consistent and customer‑focused service.

You’re able to maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You’re familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to HMCTS Estates teams.

About you

Are you a hands‑on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities and objectives aligned to national/regional strategies and plans.

Driven by your enthusiasm to provide excellent customer service through your team, you know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’re able to give direction and close support to managers to develop their team plans to form part of the overall business plan for the cluster, making sure that targets are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.

If you are ready to take on a challenging and rewarding role with real purpose apply today.

Please refer to the job description attachment for more information.

Further details

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Applications for part‑time working would be considered however due to the nature of the role the minimum hours would be 32 hours per week over 5 days.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Lead Criterion

A sift based on the lead behaviour (Leadership) may be held if a large number of applications are received.

Location

This post will be based at Nottingham Crown Court, Canal Street, Nottingham, NG1 7EL and will cover all Nottinghamshire Crown Courts.