12728 - SIS Technical Trainer

Ministry of Justice; Nottingham; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

A public agency in the UK seeks a SIS Technical Trainer to develop and deliver training for staff in the Supervision and Investigations business unit. This role involves designing high-quality training materials, conducting training sessions, and adapting to various learning needs. Ideal candidates will have strong communication skills and the ability to tailor training approaches. The position offers a hybrid working arrangement, requiring occasional travel to Birmingham. Join a transformative team committed to providing excellent services.

Qualifications

• Excellent attention to detail and communication skills.
• Ability to tailor presentations to meet different learners’ needs.
• Demonstrated organisational skills.

Responsibilities

• Design and deliver training for staff in the Investigations team.
• Create high-quality training materials aligned to learning objectives.
• Liaise with colleagues to schedule training requirements.

Job description

Role: SIS Technical Trainer

Business: Office of Public Guardian (OPG)

Location: Nottingham (occasional travel to the Birmingham office)

Grade: EO – Executive Officer

Salary: National: £29,303-£31,061

Contract Type: Permanent

Minimum Hours: 37hrs full time per week, minimum part time hours 29hrs

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

This role involves developing and delivering training for staff in the Supervision and Investigations (SIS) business unit. At times the role will also include working with teams across SIS and beyond, plus analysis of quality performance information to inform and prepare training and management reports.

The successful candidate will be part of a team with technical trainers, guidance and complaints officers who are part of and support colleagues across SIS.

The role will be based at our Nottingham office, with travel to the Birmingham office to deliver face-to-face training when needed.

Duties and Responsibilities

This role involves designing and delivering training for new and existing staff in the Investigations team in SIS. The training you deliver will support the delivery of an excellent service and support business change. You will work collaboratively with the SIS teams and other internal OPG teams to ensure the training you design, and deliver is of the highest quality.

The successful candidate will have excellent attention to detail, communication skills, and the ability to tailor presentations and materials to meet different learners’ needs and experiences.

Key Accountabilities

• Create high-quality, engaging training materials aligned to learning objectives and tailoringlearning to individual learning styles.
• Confidently deliver group and one-to-one training to staff, demonstrating subject matter expertise.
• Work with the SIS teams to identify common problems that affect service and areas where additional training may be needed.
• Liaise with colleagues to ensure training requirements are scheduled regularly, accounting for changes in work areas and business demands.
• Adapt to different learning needs, ensuring trainees are understanding and performing to expected standard, altering approach, if necessary, to support trainees’ needs.
• Provide support to and mentor staff during training and consolidation.
• Coordinate the Learning and Development coordinators and Buddying groups.
• Demonstrate organisational skills - planning long term training and support whilst managing the demands of ad hoc training.
• Have excellent communication skills - liaising with line managers/L&D/other teams, ensuring knowledge of working practices and processes remains up to date, which could include working on live investigations work.
• Work collaboratively with colleagues and wider OPG staff to meet customer service standards and key performance ambitions.
• Identifying areas for improvement or changes needed in the operational technical guidance available to SIS staff.

This is an overview of the role and is not exhaustive. OPG reserves the right to assign other duties commensurate with the Executive Officer grade as required.

Agreed Expectations

The successful candidate will be offered hybrid working in line with current CS requirements. There may be occasional travel to the Birmingham office. All New Starter training is delivered face-to-face, but trainers may work from home when not delivering training.