12541 - Administration Officer - Port Talbot

Career Choices Dewis Gyrfa Ltd; Wales; On-site; GBP 26,000; Full time

Job summary

A government agency in the United Kingdom is seeking an Administration Officer to provide essential administrative support within the family justice system. The ideal candidate will manage digital files for hearings, assist the judiciary with remote hearings, and act as a cornerstone of customer support for court users. Strong communication, multitasking abilities, and excellent organizational skills are essential. The role is full-time, with an attractive salary and opportunities for flexible working patterns.

Responsibilities

• Manage digital files in preparation for family hearings.
• Assist judiciary in remote hearings, drafting orders.
• Handle queries from court users with empathy.
• Conduct general administrative duties for court cases.

Skills

Excellent customer service skills

Ability to multitask

Excellent written and verbal communication skills

IT proficient

Excellent organisational skills

Job description

12541 - Administration Officer - Port Talbot

Employer: Ministry of Justice

Location: SA13 1RU

Pay: £25,582 per year

Contract Type: Permanent

Hours: Full time

Disability Confident: No

Closing Date: 07/01/2026

About this job

Proud to serve. Proud to keep justice going. Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

Key responsibilities:

• The family justice system exists to help families resolve disputes arising in respect of family matters quickly and with the minimum of disruption to those involved.

• As a Family Admin Officer, you will manage digital files in preparation for family hearings, often involving sensitive and challenging cases, assist the judiciary in their remote hearings, including drafting their orders made in court.

• Handle queries from court users via post, email, telephone and face‑to‑face with empathy and understanding and undertake a variety of administrative tasks to ensure the smooth running of family hearings.

• Be assigned to teams to carry out general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.

Qualifications & skills:

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask whilst working in a fast‑paced environment.
• Excellent written and verbal communication skills.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent organisational skills.

Standard full‑time working hours are 37 hours per week. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Occasional travel between the Mid and West Wales sites may be required. The Department will continue to comply with UK Immigration Rules.

To apply you must have the legal right to live and work in the United Kingdom.