12455 - Admin Officer

Ministry of Justice; Bournemouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A government agency in the UK seeks Admin Officers to provide crucial administrative support and customer service to court users and management. The role involves preparing court documentation, updating records, and ensuring effective communication with court users. Ideal candidates will possess strong attention to detail, excellent communication skills, and the ability to work in a busy environment. Flexibility in hours is welcomed, and applicants must be prepared to work full days on specified weekdays.

Qualifications

• Excellent attention to detail and good written and verbal communication skills.
• Desire to deliver proactive support to customers by phone and email.
• Skilled at organising time and prioritising effectively.

Responsibilities

• Prepare papers and files for court and tribunals.
• Update records on in-house computer systems.
• Communicate with the public and Judiciary.
• Check and verify documents against criteria.

Skills

Attention to detail

Written and verbal communication

Customer service

Time management

Proactive support

Multi-tasking

Job description

Proud to serve. Proud to keep justice going. Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.

Responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings.
• Creating and updating records on our in‑house computer system and data input.
• Resulting courts accurately, interpreting accurately the information required on a court file.
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
• Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations.

Your skills and experience

With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi‑task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.

Please refer to the job description attachment for more information. Please make sure that you include your current duties and responsibilities in your CV.

Further details

These operational roles are customer‑facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

The successful candidate must be able to work full working days on a Monday, Thursday and Friday as a minimum.

Lead Criterion

Statement of Suitability.

A sift based on the statement of suitability may be held if a large number of applications are received.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.