12369 - Operational Support Grade - HMP Lindholme, HMP Moorland and HMP Hatfield (Prison Suppor[...]

HM Prison and Probation Service; West End; On-site; GBP 22,000 - 26,000; Full time

Job summary

A public service organization in the West End of England is looking for prison support team members to maintain a safe working environment. The role requires physical tasks, including lifting and lone working during day and night shifts. Successful candidates must demonstrate good judgement, common sense, and strong teamwork skills. Benefits include annual leave, a civil service pension, and various discounts.

Benefits

25 days annual leave increasing to 30 after 10 years

Civil Service pension

Season ticket loan

Retail discounts

Employee assistance programme

Cycle to Work scheme

Responsibilities

• Secure entry and exit of staff, visitors, and vehicles.
• Operate prison radio system and monitor CCTV.
• Welcome visitors and process incoming mail and parcels.
• Ensure cell doors are locked and prisoners are accounted for.
• Photograph prisoners and process their property.
• Supervise prisoners and assist officers.
• Deliver and collect food.
• Collect mail and lift heavy sacks as required.
• Monitor the PIN phone system.
• Understand and follow national and local policies.

Skills

Good judgement

Common sense

Responsibility

Teamwork

Job description

As part of our prison support team you will help maintain a safe and efficient working environment. The role involves a variety of physical tasks, including lifting, standing, walking and lone working during day and night shifts. Transport to the site is normally by personal vehicle – a driving licence is beneficial but not essential.

Key Responsibilities

• Gate duties – secure entry and exit of staff, visitors and vehicles, conduct searches and escort vehicles/contractors around the site.
• Control room – operate prison radio system, monitor CCTV, report suspicious activity.
• Visitor and mail handling – welcome visitors, escort them, process incoming mail and parcels.
• Night duties – ensure cell doors are locked and prisoners are accounted for.
• Reception – photograph prisoners and process prisoners' property and parcels.
• Prisoner supervision – supervise prisoners, exchange clothing and property, assist officers escort prisoners around the prison.
• Food delivery – deliver and collect food via trolley or electric tug vehicle.
• Driving duties – collect mail from the local sorting office, lifting heavy sacks as required.
• Telephone – monitor personal identification number (PIN) phone system, maintain records of PIN phone requests.
• Procedures and protocol – understand and follow national and local policies, respond appropriately to incidents and emergencies.

Qualifications & Personal Skills

There are no formal qualifications required. The role requires good judgement, common sense, responsibility and a strong sense of teamwork.

Working Conditions

The position is 37 hours per week, including night shifts, evenings, weekends and bank/public holidays on a rolling shift pattern. Travel to the site is usually by personal vehicle.

Benefits

• Annual leave – 25 days on appointment, increasing to 30 days after 10 years of service.
• Bank, public and privilege holidays – 9 days.
• Pension scheme – Civil Service pension.
• Season ticket loan, retail discounts, employee assistance programme and Cycle to Work scheme.