11733 - Admin Officer

Ministry of Justice; Truro; On-site; GBP 40,000 - 60,000; Part time

Job summary

A government department is seeking an Admin Officer in Truro to provide essential administrative support and customer service to court users. This part-time role involves preparing court documents, managing records, and assisting various stakeholders within the justice system. Ideal candidates will have strong communication skills and a keen attention to detail, thriving in a busy environment.

Qualifications

• Excellent attention to detail.
• Desire to deliver proactive support.
• Skilled in organizing time and prioritizing.

Responsibilities

• Prepare papers and files for court and tribunals.
• Create and update records on the computer system.
• Check and verify documents and records.

Skills

Attention to detail

Good written communication

Good verbal communication

Organizational skills

Ability to multi-task

Job description

Proud to serve. Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales.

Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.

You will be adaptable, able to multi‑task and effectively carry out a variety of duties, which will include:

• Preparing papers and files for court, tribunals, hearings and meetings
• Creating and updating records on our in‑house computer system and data input
• Resulting courts accurately, interpreting accurately the information required on a court file.
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
• Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations

Your skills and experience

With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi‑task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.

Please refer to the job description attachment for more information.

Lead Criterion

Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Further details

This role is offered on a part‑time basis only, with a working pattern of three days (22.2 hours) per week – specifically Monday, Tuesday, and Wednesday. The minimum requirement is 22.2 hours per week.

This operational role is customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Fixed term appointments (FTA) on promotion

MoJ employees may apply for FTA opportunities in MoJ that are advertised at a higher grade than their current substantive grade. Where an employee accepts an FTA on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area, as per the loan policy for OGD loans. Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures.

Loans/Detached Duty

The terms of the loan or detached duty will be agreed between the home and host department and the Civil Servant (candidate). This includes grade on return. Prior agreement to be released on a loan or detached duty basis should be obtained before commencing the application process.

Skilled Worker Visa

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.