11292 - Review and Investigations Team Manager - South West - Permanent - Full Time

Ministry of Justice; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job summary

A governmental body in the UK is seeking a middle manager to provide strategic operational leadership for a divisional team. This role involves managing formal reviews and investigations while ensuring compliance with NPS standards. Ideal candidates will have substantial management experience and strong skills in data analysis and stakeholder engagement.

Qualifications

• Significant experience at middle manager level with staff management.
• Experience in conducting employee relations investigations.
• Strong ability to handle complaints and SFO processes.

Responsibilities

• Provide strategic operational leadership to a divisional team.
• Manage investigations and ensure adherence to NPS standards.
• Develop relationships with internal and external stakeholders.

Skills

Leadership

Data analysis

Communication

Stakeholder management

Job description

Overview

Working at the direction of the Head of Operational Function, the post holder will be responsible for managing formal serious further offence reviews and/or formal complaints investigations within the Division

Summary

• To provide strategic operational leadership to a geographically dispersed specialist divisional team undertaking formal reviews and investigations
• To support the Head of Operational Function providing management and leadership within the National Probation Service (NPS) Division.
• To represent the Head of Operational Function with external agencies/stakeholders and staff as appropriate.
• The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
• May be required to participate in out of hours on call rota

Responsibilities, Activities & Duties

• Manage and co-ordinate the work of a specialist divisional team undertaking formal reviews and investigations of Serious Further Offences and/or formal complaints in accordance with NPS policies and procedures
• Responsible for the management and professional development of staff within the team
• Ensure all formal complaints investigations and/or Serious Further Offence reviews within the Division are carried out in line with NPS standards and guidelines and to a good quality
• Ensure that all data is handled and stored in accordance with NPS and HMPPS instructions
• Conduct investigations/reviews in person when requested by the divisional senior management team in relation to high profile complaints/SFOs which present a reputational risk for NPS
• Ensure the learning from complaints and/or SFOs is communicated through guidance and briefings to senior managers and all relevant practitioners within the Division, and to all external stakeholders as required, in order to contribute to the professional development of divisional staff
• Provide advice and support on informal complaints, where necessary
• Analyse data trends to ensure all relevant performance targets are met and maintained
• Develop long term strategy for Serious Further Offences that meets the business needs
• Oversee the investigation of other investigations including child safeguarding reviews, domestic homicide reviews, MAPPA serious case reviews
• Develop and sustain effective working relationships with internal customers, key stakeholders and external agency partners in the Criminal Justice System and related bodies
• Provide operational support to the Head of Operational Function within relevant Probation Instruction criteria and rules
• Oversee the investigation of grievances, disciplinary matters and other internal staff investigations as required from time to time
• Under the guidance of the Head of Operational Function to take the lead on specific projects/portfolios
• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
• Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
• Work within the aims and values of NPS and HMPPS

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Behaviours

• Leadership
• Working Together
• Changing and Improving
• Delivering at Pace
• Communicating and Influencing
• Making Effective Decisions

Essential Experience

• Significant experience at middle manager level, substantial experience of managing staff, including performance management, training and coaching
• Experience of conducting employee relations investigations (e.g. disciplinary, capability, grievance)
• Experience of monitoring performance in area of responsibility against predetermined targets, setting local targets and effecting necessary improvements
• Experience of analysing, manipulating and presenting data on performance management
• Experience of managing and achieving organisational and cultural change
• Experience of conducting formal reviews and audits
• Knowledge of complaints and/or SFO process
• Experience of effective planning and deployment of available resources and staff to meet operational demands
• Successful track record of building relationships and working successfully with key internal and external stakeholders to deliver organisational targets and improve performance
• Evidence of preparing high level written reports to a good standard
• Experience of working under pressure and to tight deadlines
• Experience of Health and Safety and Equalities management
• Experience of implementing diversity policies and promoting best diversity practice
• Knowledge of the wider criminal justice system
• Experience of successfully managing relationships, including where there is conflict
• Evidence of ability to evaluate practice and provide a practice perspective on policy development
• Effective communication skills (verbal, presentational, listening and written)
• Strong interpersonal, negotiating and influencing skills to initiate and drive change
• An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh