111 Health Advisor - Rotherham | Yorkshire Ambulance Service NHS Trust

Yorkshire Ambulance Service NHS Trust; Wath upon Dearne; On-site; GBP 24,000 - 27,000; Full time

Job summary

A UK-based healthcare provider is seeking a Health Advisor in Wath upon Dearne. You will assist patients by assessing their symptoms and providing crucial support in emotionally challenging situations. This role offers a competitive salary starting at £24,937, comprehensive training, and opportunities for career progression within the NHS. The position requires flexible working, including weekends and public holidays.

Benefits

NHS Pension

Discounts in over 200 stores

Comprehensive paid training

Blue Light card benefits

Qualifications

• Ability to handle emotionally challenging situations with professionalism.
• Strong communication skills to convey complex information.
• Experience in assessing and negotiating patient care.

Responsibilities

• Act as the first point of contact for patients seeking help.
• Assess patient symptoms and provide appropriate guidance.
• Coach less experienced staff and support Team Leaders.

Skills

Compassionate communication

Customer service skills

Symptom assessment

Negotiation skills

Job description

Overview

IUC/111 Health Advisor Rotherham

Recruiting for a training course February 2026. Interviews will be held at our Wakefield Call Centre.

If you are looking for a job that makes a difference to our patients, this might be the perfect opportunity for you.

Responsibilities

As a health adviser, you are the patients first point of contact, using your skills, alongside specialist computer software, to assess their symptoms and give them the help and reassurance they need. 111 Health Advisors are highly trained to assess and negotiate to ensure the best patient care and outcome - no two calls will be the same. We work around the clock receiving 111 calls from patients who need our help.

The role involves dealing with a wide variety of patients, including some very emotional situations. You will be expected to handle calls in a compassionate, professional way and use strong customer service skills to convey complex and sensitive information to ensure the right level of care for our patients.

Additional duties include coaching lesser experienced staff and carrying out tasks to support Team Leaders in the call centres. The role may involve working six out of eight public holidays and three weekends out of five, and offers a range of full and part-time rotas.

Salary, benefits and progression

Competitive base salary starting at £24,937 rising to £26,598 after two years (per annum, pro rata for part time employees). In addition, enhanced payments for unsocial hours worked in the evenings and weekends.

After 18 months as a band 3 Health Advisor, you will automatically progress to a band 4 Enhanced Health Advisor, subject to meeting the required criteria.

We can offer a range of full and part-time rotas. There is a requirement to work six out of eight public holidays (pro rata depending on rota) as well as three weekends out of five.

You will receive comprehensive, paid training which will enable you to fully support our patients. The training is ten weeks full time. You will commence your role on a training contract and upon successful completion of your training, you will be issued a permanent contract.

We offer NHS Pension and other NHS money saving benefits, access to discounts in over 200 stores, days outs and restaurants by signing up to a Blue Light card.

About Yorkshire Ambulance Service (YAS) NHS Trust

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain and serves a population of over five million people across Yorkshire and the Humber. We employ more than 7,100 staff, with over 1,300 volunteers, providing a 24-hour, seven-days-a-week emergency and healthcare service. We are committed to staff development and offer opportunities to train and develop across the IUC Service.

111 Health Advisors are trained to assess and negotiate to ensure the best patient care and outcome. This is a demanding role that may involve emotionally challenging calls and requires compassion and professionalism.

Rota patterns and working arrangements

We can offer a range of full and part-time rotas. You will be expected to work six out of eight public holidays and three weekends out of five. Please see the attached guidance document for rota patterns.

Values

Kindness, Respect, Teamwork and Improvement.

Interview and application notes

For more information about working in this role, NHS 111 Health Advisor information is available. Please see the attached Job Description and Person Specification for more details. In your application, tell us how you match the person specification and why you think you would be successful in this role.

Please note: If you are unable to attend the interview on Saturday, 29th November 2025, please apply during the next recruitment round. Alternative dates or remote interviews cannot be accommodated. Previous applicants who have been unsuccessful at interview may not re-apply within 3 months. Previous applicants who have been unsuccessful in the training course for 111 within the last 6 months need not apply. We reserve the right to close the advert early as we monitor application volume.

Advert closes on Sunday 16 Nov 2025.

Check out

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html