111 Health Advisor (Call Handler)

South East Coast Ambulance Service NHS Foundation Trust; Crawley; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare service in the UK is seeking communicative and resilient individuals for a challenging role in their NHS 111 Call Centre. The position emphasizes delivering a patient-focused service under pressure. Successful candidates will need GCSE qualifications in Maths, English, and ICT, along with the ability to communicate effectively with the public. Competitive salary, generous annual leave, and extensive training are provided to ensure individuals can transition to call handling independently.

Benefits

Competitive salary

Generous NHS Pension Scheme

35 days annual leave

Free parking

Access to Blue Light discounts

Award-winning Wellbeing hub

Training and development opportunities

Qualifications

• Educated to GCSE level or equivalent in Maths, English, and ICT.
• Previous experience working with the public is essential.

Responsibilities

• Facilitate delivery of patient-focused service.
• Work in a high-pressure environment.

Skills

Communication skills

Ability to build rapport

Resilience

Education

GCSE or Functional Skills in Maths, English and ICT

Tools

Computer skills

Job description

Overview

We are looking for communicative, resilient individuals who are enthusiastic about making a difference to people’s lives. Successful applicants will demonstrate high personal commitment to facilitating the delivery of a patient‑focused service in a high‑pressure environment. Previous experience working and communicating with the public is essential.

Person Specification – Essential Qualifications

• Educated to GCSE or Functional Skills in Maths, English and ICT skills, or evidence within previous employment that these skills have been used at GCSE level or higher.
• Previous experience working and communicating with the public.
• Ability to communicate with a variety of people and build rapport.

Person Specification – Desirable Qualifications

• NHSP Pathways trained or other medical triage system background.
• Experience of working in a computer‑based role – strong IT skills.
• Previous experience working within a team or with stakeholders across a range of settings.

Training and Development

We provide full training in a warm, friendly environment in our NHS 111 Call Centre.

• 9 weeks training.
• Full‑time training even for part‑time applicants.
• No annual leave during the training period.
• Classroom, observing and mentoring periods within the working environment.
• Designed to fully support transition to call handling independently.

Training Schedule:

• Weeks 1‑3: Classroom training, Monday‑Friday 08:00‑16:00 / 16:00‑00:00.
• Weeks 4‑5: Mentoring – variable shift pattern while shadowing coaches.
• Weeks 6‑9: Diamond Pod – variable shift pattern.

Benefits

• Competitive salary £24,937‑£26,598 with earning potential up to £30,000 per annum.
• Enhancement for unsocial hours in line with Section 2 Agenda for Change.
• Generous NHS Pension Scheme.
• 35 days’ annual leave inclusive of bank holidays (pro rata).
• Free parking.
• Access to Blue Light discounts.
• Award‑winning Wellbeing hub.
• Staff networks.
• Training and development opportunities.
• Salary sacrifice schemes for cars or push bikes.
• Free Enhanced DBS check.
• Bonus scheme.

Recruitment Process

All successful applicants will be required to undertake an Enhanced DBS check for children and adults and complete an online Psychometric test.

Working Conditions

As a 24/7 service, this role will involve working a varied shift pattern, including early, late and weekend shifts. Due to our flexible working policies we will work with you to create a rota that gives you a great work/life balance while meeting the needs of the trust.