10946 - Senior Operations Manager

Ministry of Justice; United Kingdom; Remote; GBP 58,000 - 71,000; Full time

Job summary

A public service organization in the United Kingdom is seeking a Senior Operations Manager to lead service improvements and oversee performance management. The successful candidate will have experience in leadership and data analytics, as well as a deep understanding of service management frameworks. This position offers a flexible working pattern and competitive salary within the Civil Service pay scale.

Qualifications

• Experience leading and developing a team of experts to deliver service improvements.
• Prior experience using data analytics to make decisions and enhance business performance.
• Demonstrable understanding of how to implement a service management framework into numerous environments.

Responsibilities

• Define and maintain the long-term vision and roadmap for EUS.
• Lead and develop a team of experts to deliver service improvements.
• Oversee service reviews, audits and reporting to ensure quality and value.

Skills

Leadership

Data Analytics

Service Management

Stakeholder Engagement

Governance Knowledge

Job description

Senior Operations Manager – Justice Digital

Location: National* | Grade: G7 | Contract: Permanent | Working pattern: Full‑time, Part‑time, Flexible working, Job share

Salary: London: £63,343 - £70,725 (may include an allowance up to £332); National: £58,511 - £65,329

Closing Date: 26th October 2025 | Interview: W/C 3rd November 2025 (subject to change) | MoJ candidates on a specialist grade may retain this grade on lateral transfer

The Role

We’re recruiting for a Senior Operations Manager within our warm and collaborative Strategy & Governance team, part of Technology Services. This role aligns against Head of IT Service Management from the Government Digital and Data Framework.

The Service Tooling, Insight & Governance service area is comprised of 4 squads: EUD (End User Devices) Analytics, ServiceNow, Service Management Architect Practice (SMAP), and Strategy & Governance.

Core Team Responsibilities

• Strategic Planning – Define and maintain the long‑term vision and roadmap for EUS.
• Governance & Compliance – Establish and enforce governance frameworks, policies and standards.
• Performance & Risk Management – Monitor service performance, identify risks and drive mitigation strategies.
• Stakeholder Engagement – Coordinate with service owners, delivery teams and senior leadership.
• Service Assurance – Oversee service reviews, audits and reporting to ensure quality and value.
• Innovation & Improvement – Identify opportunities for service optimisation, innovation and transformation.

Key Responsibilities

• Continual service improvement – Lead and develop a team of experts to deliver service improvements.
• IT service reporting – Use data analytics skills to make decisions that enhance business performance.
• Ownership & initiative – Take accountability for issues that occur and be proactive in searching for potential problems.
• Service focus – See the bigger picture by taking groups of services and investigating how to get the best of underlying services.
• Service management framework knowledge – Demonstrate an industry understanding of how to implement the framework into numerous environments.

How to Apply

Candidates must submit a CV and Personal Statement (no more than 750 words). Your Personal Statement should address the five areas below, using a separate paragraph for each:

• Experience leading and developing a team of experts to deliver service improvements.
• Prior experience using data analytics to make decisions and enhance business performance.
• Ability to take accountability for issues that occur and be proactive in searching for potential problems.
• Demonstrable understanding of how to implement a service management framework into numerous environments.
• Experience designing, implementing, and evaluating strategies.

Application Guidance

• Changing and Improving
• Communicating and Influencing
• Working Together

A reserve list may be held for up to 12 months, from which further appointments may be made.