10869 - Team Leader

Ministry of Justice; Rottingdean; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government agency in the UK is seeking a Team Leader to oversee team performance and ensure excellent customer service. You will motivate your team, monitor operational standards, and implement changes for continuous improvement. This full-time role involves office-based responsibilities and requires strong leadership skills. If you're passionate about public service and ready to make a difference, we'd love to hear from you.

Qualifications

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational and prioritisation skills.

Responsibilities

• Lead and organize the team’s work to meet objectives.
• Monitor and analyze performance areas and trends.
• Contribute to the delivery of operational and performance targets.

Skills

Motivating teams

Customer service

IT proficiency

Excellent communication

Organizational skills

Prioritization skills

Job description

Proud to serve. Proud to keep justice going.

Our Team Leaders play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.

You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.

This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite‑size guides to help build your ability and confidence to lead, guide and inspire others.

Your skills and experience

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational and prioritisation skills.

Please refer to the job description attachment for more information.

Further details

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Applications for part-time working would be considered however due to the nature of the role the successful candidate must be able to work full days on a Monday and Friday, as a minimum.

Skilled Worker Visa

From 22 July 2025, the Government has increased the salary threshold for Skilled Worker visas. The starting salary for this role falls below the general salary threshold for sponsorship. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 4 April 2024, you qualify for relevant tradeable points, or you meet other criteria where a lower salary can be considered. Therefore, if you believe you meet the eligibility criteria (in whatever way possible) and you have received a provisional job offer, please raise this during your vetting checks.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. Please go to Skilled Worker visa: Overview - GOV.UK for more information.

Occasional travel to other courts

For this post, occasional travel to other Dorset sites (Poole and Weymouth) will be required for cover when needed.