10865 - Business Manager - Oxford - Full Time (South Central)

Ministry of Justice; Oxford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A government agency in the United Kingdom is seeking a Business Manager to support the Head of Operational Function. This role entails monitoring performance, managing staff, and ensuring compliance with health and safety standards. Strong leadership and communication skills are essential. The ideal candidate will ensure effective management of various operational functions and maintain relationships with internal and external stakeholders.

Qualifications

• Understanding of Probation procedures and policies.
• Experience in managing operational functions.
• Skills in oversight and prioritization of executive workloads.

Responsibilities

• Assist with the workload of the Head of Operational Function.
• Monitor performance against the Functional or Cluster Delivery Plan.
• Ensure effective management of health and safety.

Skills

Leadership skills

Effective communication

Stakeholder management

Health and Safety compliance

Business Continuity planning

Job description

Overview of the job

The Business Manager post within the Function or Cluster provides support to the Head of Operational Function, including making recommendations to them about operational and administrative requirements. The jobholder acts as an interface between the Head of Operational Function and Divisional Hub, cluster staff and other agencies on a wide range of issues. This is a non-operational post although an understanding of the wide range of Probation procedures, and policies across the organisation both operationally and at HQ are required. The jobholder will report directly to the Head of Operational Function and have line management responsibilities for the Diary Manager and Senior Administrative Officers.

Summary

The purpose of the role is to provide support to the Head of Operational Function. The jobholder will ensure that performance across the Function or Cluster is monitored, that issues are highlighted and opportunities to improve efficiency and effectiveness are proactively pursued. The job holder will ensure the Head of Operational Function and others as appropriate, are informed of priority matters and are given options and/or recommendations to help them to operate effectively. The job holder will ensure that good working relationships with Head of Operational Function and are maintained by communicating priorities effectively. The jobholder acts as a single point of contact for the Operational Function on a number of key areas including Litigation, Complaints, Information Assurance, Communication, Business Continuity, providing appropriate signposting as necessary. The jobholder will ensure effective management of the estate portfolio within their remit, acting as Single Point of Contact / Estates Liaison Officer and has overall management of Health and Safety within Division/Function/Cluster including compliance with Health, Safety and Fire Regulations (H&S). The post holder will ensure all risk assessments are undertaken and staff are made aware of their personal responsibility toward H&S compliance. The jobholder will also manage relationships and liaise with a range of internal and external stakeholders and support the partnership working in the Function or Cluster.

Responsibilities, Activities & Duties

• Assist with Deputy Director/ Head of Operational Function’s workload
• Have oversight of the Head of Operational Function workload, ensuring that work is prioritised appropriately and that deadlines are met
• Ensure that all papers/correspondence submitted to the Head of Operational Function are reviewed, and actioned and that correspondence is responded to on the Head of Operational Function’s behalf.
• Monitor the Functional or Cluster Delivery Plan and risk register, ensuring the Head of Operational Function is kept informed of progress
• Effective management of health and safety within operational portfolio
• Manage the clusters approach to Business Continuity, Information Security and Data Protection
• Work with colleagues to develop plans and strategies to deal with risks.
• Ensure operational and management information systems are in place to monitor and report on performance by division, locality, function and cluster identifying operational, resource or organisational issues that may impact on performance
• Analyse business information, determining relevance and benefits and compiling information reports for the Head of Operational Function and senior managers
• Update the Head of Operational Function on policies and procedures, the implications for colleagues and provision of recommendations for action.
• Identify national and divisional priorities and support the Head of Operational Function to respond to emergent issues
• Promote a culture of innovation and continuous improvement, undertaking reviews and making recommendations as necessary
• Attend meetings on behalf of the Head of Operational Function when necessary, maintaining a professional image at all times.
• Ensure systems are in place for the management of investigations commissioned by the Head of Operational Function.
• Ensure mechanisms are in place to monitor the Functional or Cluster establishment and complete the National Workforce Planning Tool.

Manage relationships and stakeholders

• Lead, facilitate and participate in working parties and undertake special projects as required
• Work with other Business Managers across the Division to share best practice and maximise business improvements
• Collaborate with NPS and HMPPS colleagues to maintain effective controls in Service Level Agreements and other contracts.
• Establish effective working relationships with internal and external colleagues

Determine the effective use of resources

• Work with Finance BP, HRBP, System Change Manager on budget matters, workforce planning and other operational issues, examples:
• Agree budgets and unit costs for programmes of work
• Make proposals for expenditure on programmes of work
• Manage budgets and provide unit costings for activities
• Advise on financial and resourcing issues to inform objectives and forward planning.
• Have responsibility for banking within the operational function, including imprest

Effectively Manage and Develop staff

• Manage and develop staff by providing effective supervision/coaching/appraisal
• Demonstrate leadership skills in dealing with staff
• Address poor performance
• Ensure sickness absence initiatives are applied to achieve performance objectives and enhance productivity
• Address conduct issues and resolve conflict. Resolve capability/grievance/harassment/complaints in accordance with organisational policies
• Implement human resource policies.