1 / 2nd Line Engineer

Planet Recruitment; Bournemouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable recruitment agency in Bournemouth is seeking a 1/2nd Line Support Engineer to provide technical support. Candidates should have proven experience in similar roles and solid knowledge of IT operations. The position offers a salary between £25,000 and £30,000 annually. This is an excellent opportunity for individuals who are self-motivated and able to work independently, with a focus on customer service.

Qualifications

• Proven experience working as a 1st / 2nd line support engineer or in a similar technical support role.
• Solid knowledge of Microsoft Office Suite.
• Experience troubleshooting hardware and software issues.

Responsibilities

• Provide technical support to end-users via phone, email, or in person.
• Troubleshoot and diagnose technical problems related to IT equipment.
• Escalate complex technical issues to the appropriate teams.

Skills

Problem-solving

Communication skills

Customer-oriented approach

Knowledge of Windows and macOS

Familiarity with network technologies

Active Directory

Ability to work independently

Education

Relevant certifications (e.g., Microsoft 365 Fundamentals)

Job description

Role: 1 / 2nd Line Support Engineer

Location: Christchurch - Bournemouth

Salary: £25,000 - £30,000

Job Responsibilities

• Provide technical support to end-users via phone, email, or in person, and resolve hardware and software issues promptly.
• Troubleshoot and diagnose technical problems related to desktops, laptops, printers, network connectivity, and other IT equipment.
• Escalate complex technical issues to the appropriate teams or vendors while ensuring timely resolution.
• Install, configure, and upgrade software applications and operating systems.
• Perform system and network administration tasks, including user account management, backups, and security updates.
• Set up and deploy new workstations, laptops, and other hardware devices.
• Maintain accurate documentation of all support activities, including issue resolution, troubleshooting steps, and knowledge base articles.
• Assist in the implementation and maintenance of IT policies and procedures.
• Collaborate with cross-functional teams to identify opportunities for process improvements and proactive issue prevention.

Qualifications

• Proven experience working as a 1st / 2nd line support engineer or in a similar technical support role.
• Excellent problem-solving and communication skills with a customer-oriented approach.
• Solid knowledge of Windows and macOS operating systems, as well as Microsoft Office Suite.
• Familiarity with network technologies, such as TCP/IP, DNS, DHCP, VPN, and Wi‑Fi.
• Experience troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Strong understanding of Active Directory, user management, and security principles.
• Ability to work independently and prioritize tasks in a dynamic environment.
• Relevant certifications (e.g., Microsoft 365 Fundamentals) are a plus but willingness to train for the course will be required.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.